Central Reservations Agent

Alterra Mountain Company; Solitude (UT); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free Solitude season pass for you and

Discounts on solitude lift tickets

Discounts on food, rentals, retail, &–

Comprehensive medical, dental, vision,

Generous 401(k) with company match

Employee Assistance Program counseling

Job summary

Solitude Mountain Resort in Utah seeks a Seasonal Central Reservations Agent to handle incoming calls and inquiries, guiding guests to the best lodging options and activity packages. You will upsell services and ensure a smooth booking experience.

Responsibilities include processing reservations, maintaining knowledge of accommodations, and delivering friendly, professional service in a fast-paced setting. Weekend/holiday shifts may be required; prior call center or sales experience is preferred.

Qualifications

• Drive revenue by actively selling lodging, lift tickets, lessons, and packages through guest interactions.
• Communicate clearly to understand guest needs and deliver tailored solutions.
• Maintain a professional, guest-focused attitude in all interactions.
• Apply problem-solving skills and take initiative to resolve issues.

Responsibilities

• Assist guests with resort-wide reservations, providing accurate information and personalized service.
• Deliver professional, friendly, and engaging guest interactions.
• Handle questions and complaints with empathy and efficiency.
• Maintain knowledge of room types, locations, and layouts to guide guest decisions.
• Process reservations via phone, email, extranet, and referrals.

Skills

Sales & upselling

Communication skills

Problem-solving

Multitasking

Data entry / basic computer skills

Tools

Extranet

Job description

Seasonal

JOB TITLE:

Central Reservations Agent

DIVISION:

Solitude Resort Lodging

REPORTS TO:

Central Reservations Supervisor

LOCATION:

Solitude Resort Lodging - Remote, must be located in Utah

CLASSIFICATION:

Full-Time/ Seasonal/ Hourly

POSITION:

Receive incoming calls for people interested in staying at Solitude Mountain Resort. Provide friendly and efficient service, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine the best fit for the guest.

SPECIFIC JOB REQUIREMENTS:

• Drive revenue by actively selling a full suite of resort products-including lodging, lift tickets, ski/snowboard lessons, equipment rentals, and activity packages-through personalized guest interactions and strategic upselling.
• Communicate clearly and listen effectively to understand guest needs and deliver tailored solutions.
• Demonstrate a professional, people-oriented approach in all guest and team interactions.
• Apply strong problem-solving skills and take initiative to resolve issues independently.
• Maintain focus on guest satisfaction, remaining calm and courteous in high-pressure situations.
• Exhibit attention to detail and follow through on tasks to ensure a seamless guest experience.
• Multitask efficiently while staying organized in a fast-paced environment.
• Utilize basic computer skills and perform accurate data entry.
• Leverage prior call center or sales experience to enhance guest engagement (preferred but not required).
• Commit to delivering the highest level of customer service at all times.
• Flexibility to work varied shifts, including weekends and holidays

JOB DUTIES AND RESPONSIBILITIES:

• Assist guests with resort-wide reservations, providing accurate information and personalized service.
• Consistently deliver professional, friendly, and engaging guest interactions.
• Handle guest questions and complaints with empathy and efficiency.
• Maintain thorough knowledge of room types, locations, and layouts to guide guest decisions.
• Answer incoming calls and respond to email inquiries promptly and professionally.
• Process reservations via phone, email, extranet, and referral sources.
• Monitor and manage advance deposit requirements to ensure compliance.
• Ensure reservation accuracy and resolve discrepancies immediately.
• Promote travel insurance as part of the booking process.
• Understand and communicate deposit policies, cancellation terms, and no-show procedures.
• Assist guests with navigating the website and online booking tools.
• Adhere to department policies, procedures, and service standards.
• Perform other duties as assigned to support team and guest needs.

EQUAL OPPORTUNITY EMPLOYMENT

Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at [e-mail].

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.