Central Office Technician (Transport Equipment)

AFL Engenharia; Trenton (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Central Office Technician to join their dynamic team. This role involves hands-on installation and repair of telecommunications equipment at client sites, ensuring exceptional customer service. The ideal candidate will have a strong background in data center maintenance, troubleshooting skills, and the ability to work independently. Embrace the opportunity to grow your career in a supportive environment that values your contributions and invests in your professional development. If you are passionate about technology and eager to make an impact, this position is perfect for you.

Qualifications

• Knowledge of server/storage/network hardware is essential.
• Excellent time management and organizational skills are required.

Responsibilities

• Install and decommission enterprise servers and cabling infrastructure.
• Troubleshoot and repair data center hardware and networking infrastructure.
• Document activities and create/modification of SOPs.

Skills

Telecommunications knowledge

Data/IT maintenance

Troubleshooting skills

Detail-oriented

Analytical thinking

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Hand and power tools

Data center hardware

Job description

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Job Description

ITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999, it provides managed services and workforce solutions for the nationwide planning, design, construction, installation, and maintenance of voice, data, and video networks.

AFL and ITC are built and operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers.

Let us connect you to your next career opportunity!

Job Summary

The Field Technician IV is responsible for all aspects of equipment installation and repair at our clients’ locations. Technical elements of the job include troubleshooting basic connectivity and mechanical issues. The position requires traveling to client sites and ensuring top-notch customer service. Previous knowledge of Telecommunications and Data/IT maintenance and repair is required.

Responsibilities

1. Hardware installation & decommission of enterprise servers and cabling infrastructure.
2. Troubleshooting and repair of data center hardware and networking infrastructure.
3. Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems, and other equipment.
4. Rack installation including putting racks in place, cabling, power-up, and handoff of servers to internal provisioning teams.
5. Documentation of activities and creation/modification of SOPs.
6. Decommission life cycle of data center hardware.
7. Inventory process, order replacement parts, and return failed parts as required.
8. Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
9. System power supplies and cabling install, troubleshooting, and repair.
10. Responsible for the accuracy in the installation of all types of equipment.
11. Ability to execute small projects independently and collaborate with managers on larger projects.

Personal Qualities

1. Flexible – open to change & new information, adaptable to conditions or obstacles.
2. Detail-oriented – excellent attention to detail.
3. Independent – works well under limited supervision.
4. Analytical thinking/problem solving – capable of complex reasoning.
5. Results-focused – driven to achieve.
6. Interpersonal skills – effective collaboration and communication.
7. Adaptability – works well in a fast-paced environment.
8. Team player – committed to team dynamics and leadership following.

Qualifications

1. Knowledge of server/storage/network hardware.
2. Excellent time management skills.
3. Valid US Driver's License and clean MVR.
4. Ability to see in color and work at heights.
5. Organizational skills and dependability.
6. Interest in learning new data center concepts.
7. Ability to lift up to 75 lbs.
8. Strong verbal and written communication skills.

Working Conditions

1. Proficient use of hand and power tools.
2. Prolonged standing, climbing, and lifting.
3. Work outdoors in all weather conditions.
4. Exposure to noise, dust, chemicals, hazards.
5. Use of standard office equipment.
6. Knowledge of testing procedures required.