Central Office Technician (Transport Equipment)

AFL; Dallas (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a Field Technician IV to join their dynamic team. In this role, you will be responsible for the installation and repair of equipment at client locations, ensuring exceptional customer service. The ideal candidate will possess a strong background in telecommunications and IT maintenance, with a knack for troubleshooting and problem-solving. This position offers the opportunity to work in a fast-paced environment, tackling various challenges while collaborating with a dedicated team. If you are detail-oriented, adaptable, and eager to learn, this is the perfect opportunity for you to advance your career in a supportive and innovative company.

Qualifications

• Knowledge of server/storage/network hardware is essential.
• Must possess a valid US Drivers License and clean MVR.

Responsibilities

• Install and troubleshoot data center hardware and networking infrastructure.
• Document activities and modify SOPs as required.

Skills

Telecommunications knowledge

Data/IT maintenance

Hardware installation

Troubleshooting skills

Detail-oriented

Time management

Communication skills

Team player

Education

High School Diploma

Technical Certification in IT or Telecommunications

Tools

Hand tools

Power tools

Job description

ITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999, we provide managed services and workforce solutions for the nationwide planning, design, construction, installation, and maintenance of voice, data, and video networks.

AFL and ITC operate on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers.

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Job Summary:
The Field Technician IV is responsible for all aspects of equipment installation and repair at our clients’ locations. Technical elements of the job include troubleshooting basic connectivity and mechanical issues. The position requires traveling to client sites and ensuring top-notch customer service. Previous knowledge of Telecommunications and Data/IT maintenance and repair is required.

Responsibilities:

1. Hardware installation & decommission of enterprise servers and cabling infrastructure.
2. Troubleshooting and repair of data center hardware and networking infrastructure.
3. Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems, and other equipment.
4. Rack installation including putting racks in place, cabling, powering up, and handoff of servers to internal provisioning teams.
5. Documentation of activities and create/modify SOPs.
6. Decommission life cycle of data center hardware.
7. Inventory process, order replacement parts, and return failed parts as required.
8. Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
9. System power supplies and cabling install, troubleshooting, and repair.
10. Responsible for the accuracy in the installation of each and all types of equipment installed.
11. Execute small projects independently and work with your manager in planning and executing larger local projects.

Personal Qualities:

1. Flexible – open to change & new information and rapidly adapts to changing conditions or unexpected obstacles.
2. Detail-oriented – excellent attention to detail with the ability to follow through on assigned tasks.
3. Independent - ability to work well under limited supervision.
4. Analytical Thinking/Problem Solving - capable of complex reasoning analysis.
5. Results focused – driven to achieve.
6. Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business.
7. Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously.
8. Team Player skills - strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

Qualifications:

1. Knowledge of server/storage/network hardware.
2. Excellent time management skills.
3. Valid US Drivers License and clean MVR.
4. Must be able to see in color and work at height.
5. Detail-oriented with excellent organizational skills.
6. Good team player.
7. Strong interest in learning new DC concepts.
8. Dependable and trustworthy.
9. Process oriented.
10. Must be able to lift 75 lbs.
11. Strong verbal and written communication skills.

Working Conditions:

1. Proficient use of all hand and power tools.
2. Prolonged standing.
3. Climbing of stairs, ladders, and/or scaffolds. Carrying of loads up and down stairs. Reaching and/or grasping.
4. Must work outdoors in all weather conditions.
5. Finger and wrist dexterity and hand/eye coordination.
6. Heavy physical effort (usually lifting/moving up to 70 pounds).
7. Exposure to noisy or dusty conditions. Exposure to chemicals and solvents.
8. Exposure to mechanical, electrical, and/or other hazards. Use of standard office equipment.
9. General testing knowledge required.