Central Office_Clerk III, Dispatch (Operations) 2026-2027

DeKalb County School District; Stone Mountain (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

The DeKalb County School District is seeking an experienced Dispatch Clerk III to communicate with school bus drivers, provide instructions, and respond to emergencies under supervision.

Under the Dispatch Supervisor, the role updates logs, handles incoming calls, emails, and emergencies, and coordinates with schools and staff as needed.

Qualifications

• High school diploma or GED required.
• Minimum of three (3) years experience as a school bus driver required.

Responsibilities

• Provides communications among school bus drivers, district managers, and administrators; reports radio transmissions verbatim in a daily dispatch log.
• Receives and responds to calls, emails, and voicemails regarding Transportation services and notifies Dispatch Supervisor of priority situations.
• Responds to all emergency situations on and off buses and coordinates with schools, staff, and agencies such as 911.
• Monitors traffic info and updates the bus delay web page and phone lines.
• Informs drivers and authorities about upcoming events and procedural changes via two-way communication.
• Maintains dispatch daily log.
• Performs other duties as assigned.

Skills

Communication

Emergency response

Record keeping

Telephone/Email handling

Education

High school diploma or GED

3 years bus driver experience

Job description

The DeKalb County School District is seeking an experienced and professional Dispatch Clerk III.

Salary Grade/Schedule

Unified 112

Salary Schedules

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The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements. The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations.

Title: Clerk III, Dispatch

Under direct supervision, communicates with school bus drivers to receive and provide instructions and information on a daily basis and handles and responds to emergency situations (i.e. accidents, customer complaints/concerns, and traffic/weather conditions) with some guidance from the Superintendent or another designee. Job duties also include working closely with the Dispatch Supervisor on various assignments, projects, and staff development.

Essential Functions

The following duties are representative of this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Provides communications (e.g. two-way radio communication) among school bus drivers, district managers, and administrators; and reports each radio transmission verbatim on a daily dispatch log for documentation purposes.
• Receives and responds to telephone calls, emails, and voicemails regarding Transportation department services and notifies appropriate personnel (e.g. Dispatch Supervisor) regarding priority situations from parents, students, and bus drivers.
• Responds to all emergency situations on and off buses and contacts appropriate schools and staff, and agencies such as 911 or Emergency Medical Services; and maintains documentation of each specific situation or event.
• Monitors traffic information and updates the bus delay web page and phone lines for the school system.
• Informs bus drivers/assistants and other appropriate authorities (e.g. staff and administrators) on upcoming events and procedural changes via two-way communication.
• Maintains dispatch daily log.
• Performs other duties as assigned.

Education And/or Experience

• High school diploma or GED required.
• Minimum of three (3) years experience as a school bus driver required.

02/24/2023