Central MI 211 - Community Resource Advisor

Gryphon Place; Oregon; Hybrid; USD 19,000 - 25,000; Full time

Job summary

Gryphon Place in Oregon operates a 24/7 crisis information and referral center. We are hiring two full-time and three part-time positions (up to 20 hrs/week), with first and second shift hours and weekend availability required.

Responsibilities include interviewing clients, assessing needs, identifying resources, facilitating referrals, documenting interactions, and supporting outreach. Requires a high school diploma and completion of a 40-hour training provided by Gryphon Place.

Qualifications

• High school diploma and experience with human services preferred.
• 40-hour classroom training required (provided by Gryphon Place).

Responsibilities

• Interviews clients and conducts a thorough assessment of their needs.
• Identifies appropriate resources.
• Supports the client in implementing the referral and linkage with other agencies.
• Advocates for the inquirer to assist in contacting and utilizing resources.
• Conducts follow-up to ensure needs are met.
• Maintains complete and accurate documentation.
• Assists with community outreach activities as assigned by management.
• Performs all other duties as assigned.

Skills

Interpersonal skills

Computer skills

Crisis intervention

Teamwork

Independent work

Communication

Problem solving

Diversity awareness

Education

High school diploma

Human services experience

Job description

DescriptionSTATEMENT OF THE JOB

• Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.
• We are hiring two (2) Full-Time and three (3) Part-Time positions (up to 20 hrs/Week). 1st and 2nd shift hours only! Weekend availability is a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interviews clients and conducts a thorough assessment of their needs
• Identifies appropriate resources
• Supports the client in implementing the referral and, when appropriate, makes the linkage with other agencies for the client
• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
• Conducts follow-up to ensure that the inquirer's needs have been met
• Uses crisis management techniques in accordance with agency procedures
• Maintains complete and accurate documentation
• Responsible for staying current with all ongoing training requirements for both services
• Assists with community outreach activities as assigned by the management team
• Actively involved with agency programs and events
• Supports operations during times of disaster as defined by agency policy
• Maintains up-to-date knowledge of agency processes and policies & procedures
• Performs all other duties as assigned

Requirements

• High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).

KNOWLEDGE / SKILLS / ABILITIES

• Well-developed interpersonal skills
• Excellent computer skills
• Demonstrated crisis intervention skills
• Versed in substance abuse issues and mental health issues
• Clear and effective communication and accurate assessment of inquirer's needs
• Ability to function as a team member in an experiential learning setting
• Ability to effectively problem-solve and resolve conflict
• Ability to work independently with minimal supervision
• Ability to maintain professional expectations and assist individuals with diverse backgrounds
• Knowledgeable of program procedures and the contact center's information system
• Must have reliable, secure internet service along with a cellular phone.