CIE & Crisis Services Navigator

A Hiring Company; Kalamazoo (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A community support organization in Kalamazoo is seeking a CIE & Crisis Services Navigator to provide compassionate crisis intervention and support to individuals and families. The role involves coordinating with community partners, maintaining client documentation, and offering outreach services. Ideal candidates should have strong interpersonal skills, a high school diploma, and experience in crisis management. This full-time position requires availability for various shifts, including evenings and weekends.

Qualifications

• Experience in crisis intervention or community resources preferred.
• Completion of training in crisis intervention required.
• Valid Michigan Motor Vehicle Operator’s license needed.

Responsibilities

• Provide crisis intervention and emotional support.
• Conduct client intakes and assessments.
• Assist with community outreach and scheduling.

Skills

Interpersonal skills

Communication skills

Organizational skills

Empathy

Multitasking

Knowledge of community resources

Education

High school diploma

Associate’s or bachelor’s degree in related field

Job description

Job Title: CIE & Crisis Services Navigator

Reports To: Director of Community Programs

Job Status: Exempt, Full Time, Hourly

STATEMENT OF THE JOB

The Community Information Exchange & Crisis Navigator provides compassionate support to individuals and families seeking help by offering crisis intervention, information, and referrals to community resources. The position will facilitate communication and resource-sharing among various community organizations, agencies, and stakeholders to meet the needs of help seekers. This position also supports administrative and front desk operations, maintains accurate client and program data, and assists in coordinating communication between internal staff, community partners, and the public.

ESSENTIAL FUNCTIONS

Crisis and Client Support

• Provide crisis intervention and emotional support by phone or in person, in accordance with agency procedures.
• Conduct client intakes, assess needs, and make referrals using the CIE database.
• Perform follow-up contacts to ensure clients are connected to recommended resources.
• Advocate for clients when needed to ensure effective access to services.
• Maintain accurate, confidential client documentation in compliance with policies and regulations.

CIE System and Partner Coordination

• Utilize the CIE platform to document needs, track referrals, and support coordinated care.
• Gain proficiency in navigating CIE services, tools, and partner workflows through training.
• Maintain relationships with community partners to support communication and resource-sharing.
• Assist with coordination between internal teams and external agencies to ensure smooth service delivery.

Community and Program Support

• Assist with outreach efforts, including staffing tabling events and distributing informational materials that represent the organization.
• Attend staff meetings, trainings, and professional development sessions as assigned.

Administrative and Front Desk Support

• Greet visitors and answer incoming calls in a professional and welcoming manner.
• Enter client and program data into databases, spreadsheets, and reporting systems.
• Assist with scheduling, recordkeeping, correspondence, and office organization.
• Support preparation of materials, forms, reports, and general office tasks as needed.

Other Duties as Assigned

• Other duties as assigned.

Requirements

• High school diploma required; associate’s or bachelor’s degree in a related field preferred.
• Experience in crisis intervention, community resources, or administrative support preferred.
• Successful completion of Applied Suicide Intervention Skills Training, Basic Crisis Intervention and Crisis Management training (provided by Gryphon Place).
• Complete worker certification within one year of employment.
• Availability for weekdays, evenings, and occasional weekends as needed.
• Valid Michigan Motor Vehicle Operator’s license.

Knowledge / Skills / Abilities

• Strong interpersonal and communication skills with the ability to work collaboratively with diverse populations.
• Must be an empathetic and caring individual that understands the needs of individuals.
• Excellent organizational skills and accurate data entry ability.
• Ability to multitask, prioritize, and remain calm in high-stress situations.
• Knowledge of community resources and public assistance programs.
• Commitment to equity, diversity, and inclusion, with a nuanced understanding of social determinants of health and other community factors impacting well-being.

Working Conditions

• In person, office-based with occasional community outreach responsibilities.
• May require some evening or weekend hours depending on program needs.