Central Market (Plano) Curbside Shopper - Part time

Central Market; Plano (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Central Market in Plano, TX is seeking a Customer Service Representative to pick eCommerce orders and package them according to SOPs. You will keep both Perishable and Non-Perishable areas clean and ready for customers, ensuring accuracy and speed in processing orders.

You will assist customers by answering questions, locating products, and providing attentive service. The role involves lifting up to 55 lbs, a flexible schedule, and adherence to food safety standards.

Qualifications

• Excellent customer service skills required.
• Basic communication skills required.
• Ability to prioritize and handle cross-functional tasks.
• Must be able to work a flexible schedule.
• Ability to use material-handling equipment and maintain license.
• HS Diploma or GED required.
• Fast-paced environment requiring attention to detail.
• Work with Customers and stay attentive to their needs.
• Flexible schedule based on business needs.
• In-store Shopper requirements.
• Physical ability to lift up to 55 lbs.
• Able to work in conditions including cold, wet, and loud environments.

Responsibilities

• Select online orders and package them per SOPs.
• Keep eStore Perishable and Non-Perishable areas clean and organized.
• Provide excellent customer service by answering questions and locating products.
• Help minimize shrink and meet productivity standards.
• Follow all safety, sanitation, and regulatory guidelines.
• Use digital tools to pick items and prepare orders for pickup.

Skills

Customer service

Communication

Prioritization

Flexibility

Material handling

In-store Shopper

Education

HS Diploma or GED

Job description

Overview

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

Responsibilities

Job Summary

As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.

Customer Service

Key Responsibilities & Essential Functions

• Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
• Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers

Sanitation / Stocking / Food Safety

• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains and stocks bag areas
• Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Age Requirement

• 18+

Qualifications & Key Requirements

• Excellent customer service skills - Required
• Basic communication skills - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required
• Ability to use material-handling equipment and maintain license - Required
• HS Diploma or GED (or equivalent) - Required
• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs (required)
• Perform the following essential requirements for an eStore Customer Service Rep - In-store Shopper (required)
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• Occasionally be exposed to cold conditions, wet conditions, and loud noises
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/1/2016