Central Market (Austin Westgate) Curbside Lead - Full time

Central Market; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Central Market in Austin is seeking a Lead in Curbside to drive eCommerce order picking, packing, and customer service excellence. You will ensure clean, well-maintained eCommerce areas and act as Department Leader in the manager's absence.

The role requires 1+ year of related experience in a retail or eCommerce setting, strong communication, and leadership skills. A flexible schedule and adherence to SOPs are expected, with the opportunity to advance within the team.

Qualifications

• Customer service excellence and strong communication are essential.
• Ability to follow SOPs and maintain quality in a fast-paced setting.
• Demonstrated leadership and coaching abilities in a team environment.
• Proven time management in prioritizing tasks and schedules.

Responsibilities

• Lead eCommerce curbside operations and ensure accurate order picking.
• Package, stage, and prepare orders for Customer pickup.
• Supervise 2-3 staff in absence of Department Manager and provide coaching.

Skills

Superior customer service

Strong communication

Attention to SOPs

Leadership

Time management

Education

High school diploma or GED

Job description

Overview

OverviewCentral Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

Responsibilities

Job Summary: As a Lead in Curbside, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non Perishable eCommerce merchandise areas are clean and free of debris, provide a well-stocked and maintained department while providing superior customer service, and act as Department Leader in the absence of the Manager.

Key Responsibilities & Essential Functions

• May serve as backup to department manager and typically works opposite shift to manager
• Coordinates Department activities in the absence of the lead or manager
• Reviews and maintains retail control paperwork for eCommerce
• Provides feedback on current process and procedures for future needs of the business
• Communicates with Manager or Store Leadership on any issues or concerns as they arise
• Supervises, coaches, develops, and trains eCommerce team
• Directly supervises 2 - 3 employees in the department in absence of Department Manager
• Builds relationships by fostering teamwork
• Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for Customers, review customer orders, and communicate changes and / or adjust orders
• Performs Representative and Specialist duties as needed

Customer Service

• Provides excellent customer service by phone when reviewing orders with Customers' suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
• Packages, transports, and loads groceries and merchandise from the Store to the Customer's vehicle
• Models superior customer service for other Partners

Sanitation / Stocking / Food Safety

• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains and stocks bag areas
• Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Age Requirement

• 18+

Work Experience

• 1+ years of experience as an In-Store Shopper, Specialist, or similar experience

Knowledge/Skills/Abilities

• Superior customer service skills
• Basic communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of Customers or employees of organization
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to prioritize and handle cross-functional tasks
• Ability to work a flexible schedule
• Ability to use material-handling equipment and maintain license (required)
• Work with Customers and stay attentive to their needs

Education

• Education from a college or technical school, or high school diploma (or GED) and one year of related experience

Physical Demands & Working Conditions:

• Perform in a fast-paced work environment which requires detailed work and precision?
• Work a flexible schedule, based on business needs? (required)
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• Occasionally be exposed to cold conditions, wet conditions, and loud noises
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/1/2016