Central Kitchen Operations Manager at Plain Vanilla Bakery Singapore

Plain Vanilla Bakery; Singapore (MI); On-site; USD 47,000 - 87,000; Full time

Job summary

Plain Vanilla Bakery in Singapore is seeking a Central Kitchen Operations Manager to ensure smooth CK operations, oversee facilities, maintenance, order fulfilment, and logistics while maintaining food quality, safety and regulatory compliance.

You will lead daily CK activities, implement SOPs, manage staff rosters, coordinate with store and online teams, and drive continuous improvement to support growth.

Qualifications

• Prior experience in F&B operations, logistics, or facilities management preferred.
• Hands-on, solutions-oriented mindset with strong organisational skills.
• Ability to manage shift-based teams and part-timers effectively.
• Comfortable with Microsoft Excel, Word, and PowerPoint for planning, documentation and reporting.
• Calm under pressure and responsive to operational emergencies.

Responsibilities

• Supervise day-to-day CK order fulfilment operations and ensure all online, catering and wholesale orders are dispatched accurately and on time.
• Implement and enforce clear SOPs for order processing, packing, dispatch, and handovers.
• Maintain a high standard of customer service and product presentation.
• Manage the roster for order fulfilment staff and recruit part-timers as needed to meet demand.
• Oversee maintenance of CK infrastructure and liaise with vendors and government agencies on inspections and compliance.
• Ensure product QC checks are routinely performed before dispatch and maintain licensing records.

Skills

Operational leadership

Logistics coordination

Facilities management

Quality assurance

Regulatory compliance

Excel/Office

People management

Job description

Central Kitchen Operations Manager job at Plain Vanilla Bakery. Singapore.

The Operations Manager (Central Kitchen) is responsible for ensuring the smooth and efficient functioning of Plain Vanilla’s Central Kitchen (CK) operations. This includes overseeing facilities and maintenance, managing order fulfilment processes, supervising logistics, and ensuring food quality, safety, and regulatory compliance. The goal is to create an efficient, safe, and pleasant working environment that supports day-to-day operations and scales with the company’s growth.

Responsibilities

Order Fulfilment

• Supervise day-to-day order fulfilment operations and ensure all online, catering and wholesale orders are dispatched accurately and on time.
• Implement and enforce clear SOPs for order processing, packing, dispatch, and handovers.
• Maintain a high standard of customer service and product presentation.
• Manage the roster for order fulfilment staff and recruit part-timers as needed to meet demand.

Logistics

• Oversee the delivery team and scheduling to ensure efficiency, cost control and high delivery service standards.
• Work closely with store managers and online sales team to meet delivery SLAs.
• Monitor delivery performance and customer satisfaction feedback.

Facilities Management

• Oversee maintenance of all CK infrastructure (air-conditioning, plumbing, lighting, etc.).
• Manage third-party vendor contracts (cleaning, pest control, repairs, etc.).
• Liaise with MCST and government agencies (e.g. SFA, NEA) on inspections, compliance and follow-ups.
• Troubleshoot urgent issues swiftly to minimise disruption to production and fulfilment.

Quality & Compliance

• Ensure product QC checks are routinely performed before dispatch.
• Maintain SFA and other licensing compliance records.
• Support audits, documentation and continuous improvements in food safety and hygiene.

Requirements

• Prior experience in F&B operations, logistics, or facilities management preferred.
• Hands-on, solutions-oriented mindset with strong organisational skills.
• Ability to manage shift-based teams and part-timers effectively.
• Comfortable with Microsoft Excel, Word, and PowerPoint for planning, documentation and reporting.
• Calm under pressure and responsive to operational emergencies.

Plain Vanilla Bakery it started out with a simple, earnest ambition to create and share some good old-fashioned cake with our local community; cake that was made with real wholesome ingredients, and was familiar and comforting. In a world of mass-produced confections, we wanted to go back to basics and bake like our mums and grandmothers used to – moist red velvet cupcakes topped with vanilla buttercream, apple pound cake drizzled with caramel, decadent chocolate brownies, warm and fudgey on the inside. The kind of scents, flavours, and textures that make us nostalgic for days gone by.