Central Fire Dispatcher: Emergency Communications Pro

911 Emergency Communications; Phoenix (AZ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

911 Emergency Communications in Phoenix, AZ invites qualified individuals to join our fire dispatch team. As a Fire Dispatcher, you will receive incident information, verify locations, alert stations, and coordinate response while maintaining clear radio communication.

The role requires strong data entry, map-reading skills, and the ability to work under pressure across shifts, including nights, weekends, and holidays. Training and certifications may be required by the agency.

Qualifications

• A high school diploma or GED is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.
• Fire dispatch certification or EMS dispatch training may be required for specific assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Map reading

Information organization

Clear radio communication

Attention to detail

Calm under pressure

Education

High school diploma or GED

Tools

Computer systems

Radio communications equipment

Job description

911 Emergency Communications in Phoenix, AZ invites qualified individuals to join our fire dispatch team. As a Fire Dispatcher, you will receive incident information, verify locations, alert stations, and coordinate response while maintaining clear radio communication.

The role requires strong data entry, map-reading skills, and the ability to work under pressure across shifts, including nights, weekends, and holidays. Training and certifications may be required by the agency.