Central Fill Mail Operations Lead

McKesson; New York (NY); On-site; USD 26,000 - 44,000; Full time

Job summary

McKesson is seeking a Production Mail Team Lead to oversee daily mail, home delivery, and specialty operations, ensuring on-time fulfillment and adherence to SOPs. You will coordinate the daily team assignments, monitor performance, and serve as the main contact for customer mail concerns, working closely with logistics, inventory, and pharmacy teams.

The role emphasizes safety, process improvement, and peer coaching, with hands-on production support and mentoring.

Qualifications

• Experience in central fill, pharmacy operations, mail order, home delivery, specialty pharmacy, logistics, warehouse operations, distribution, or a closely related operational environment.
• Working knowledge of mail operations, logistics processes, production workflow, SOPs, safety requirements, and customer support procedures.
• Ability to use a computer and business systems to research items, review reports, document issues, and communicate updates.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Maintain daily production workflow for mail, home delivery, and specialty operations in alignment with established goals.
• Serve as the primary point of contact for the Wegmans Mail Support Center, Specialty Managed Care Team, and customer issues related to mail, home delivery, and specialty operations.
• Plan, organize, and facilitate daily team assignments to ensure mail, home delivery, and specialty work is completed accurately and on time.
• Support compliance with policies, SOPs, site security requirements, safety guidelines, and standard operating procedures; assist with developing new SOPs as needed.
• Communicate operational updates, concerns, successes, and issues with peers, supervisors, managers, and employees while helping resolve barriers.
• Lead smaller work teams, provide peer training and mentoring, identify training opportunities, and share confidential performance feedback with supervisors as appropriate.
• Partner with mail, inventory, logistics, and pharmacy operations teams to support product availability, supply needs, backorder tracking, item research, and mail-related concerns.
• Support logistics and production needs as backup to the Logistics Lead, including SAP item loads, item creation, PO placement, McKesson Connect research, item slotting, pack-size adjustments, and other assigned duties.

Skills

Team leadership

Customer service

Analytical thinking

Communication

Education

High school diploma or equivalent

Tools

SAP

McKesson Connect

Microsoft Excel

Microsoft Outlook

Job description

McKesson is seeking a Production Mail Team Lead to oversee daily mail, home delivery, and specialty operations, ensuring on-time fulfillment and adherence to SOPs. You will coordinate the daily team assignments, monitor performance, and serve as the main contact for customer mail concerns, working closely with logistics, inventory, and pharmacy teams.

The role emphasizes safety, process improvement, and peer coaching, with hands-on production support and mentoring.