Central Fill Mail Team Lead

McKesson; New York (NY); On-site; USD 26,000 - 44,000; Full time

Job summary

McKesson is seeking a Production Mail Team Lead to oversee daily mail, home delivery, and specialty operations, ensuring on-time fulfillment and adherence to SOPs. You will coordinate the daily team assignments, monitor performance, and serve as the main contact for customer mail concerns, working closely with logistics, inventory, and pharmacy teams.

The role emphasizes safety, process improvement, and peer coaching, with hands-on production support and mentoring.

Qualifications

• Experience in central fill, pharmacy operations, mail order, home delivery, specialty pharmacy, logistics, warehouse operations, distribution, or a closely related operational environment.
• Working knowledge of mail operations, logistics processes, production workflow, SOPs, safety requirements, and customer support procedures.
• Ability to use a computer and business systems to research items, review reports, document issues, and communicate updates.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Maintain daily production workflow for mail, home delivery, and specialty operations in alignment with established goals.
• Serve as the primary point of contact for the Wegmans Mail Support Center, Specialty Managed Care Team, and customer issues related to mail, home delivery, and specialty operations.
• Plan, organize, and facilitate daily team assignments to ensure mail, home delivery, and specialty work is completed accurately and on time.
• Support compliance with policies, SOPs, site security requirements, safety guidelines, and standard operating procedures; assist with developing new SOPs as needed.
• Communicate operational updates, concerns, successes, and issues with peers, supervisors, managers, and employees while helping resolve barriers.
• Lead smaller work teams, provide peer training and mentoring, identify training opportunities, and share confidential performance feedback with supervisors as appropriate.
• Partner with mail, inventory, logistics, and pharmacy operations teams to support product availability, supply needs, backorder tracking, item research, and mail-related concerns.
• Support logistics and production needs as backup to the Logistics Lead, including SAP item loads, item creation, PO placement, McKesson Connect research, item slotting, pack-size adjustments, and other assigned duties.

Skills

Team leadership

Customer service

Analytical thinking

Communication

Education

High school diploma or equivalent

Tools

SAP

McKesson Connect

Microsoft Excel

Microsoft Outlook

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Production Mail Team Lead supports planning and organizing work assignments for mail/specialty team employees. Coordinate mail/specialty fulfillment, monitoring for bottlenecks, labor balancing and technical issues. Assure employees adhere to safety guidelines and SOPs. Communicate consistently regarding operational success and issues with managers and employees. Facilitate daily Mail/Specialty Team operations as well as being the point of contact for the customer’s mail concerns and issues. This role serves as a key operational point of contact for mail support, specialty managed care, customer issue resolution, inventory coordination, and carrier-related research while providing peer coaching and hands-on production support as needed.

What You’ll Do (Responsibilities)

• Maintain daily production workflow for mail, home delivery, and specialty operations in alignment with established goals.
• Serve as the primary point of contact for the Wegmans Mail Support Center, Specialty Managed Care Team, and customer issues related to mail, home delivery, and specialty operations.
• Plan, organize, and facilitate daily team assignments to ensure mail, home delivery, and specialty work is completed accurately and on time.
• Support compliance with policies, SOPs, site security requirements, safety guidelines, and standard operating procedures; assist with developing new SOPs as needed.
• Communicate operational updates, concerns, successes, and issues with peers, supervisors, managers, and employees while helping resolve barriers.
• Lead smaller work teams, provide peer training and mentoring, identify training opportunities, and share confidential performance feedback with supervisors as appropriate.
• Partner with mail, inventory, logistics, and pharmacy operations teams to support product availability, supply needs, backorder tracking, item research, and mail-related concerns.
• Support logistics and production needs as backup to the Logistics Lead, including SAP item loads, item creation, PO placement, McKesson Connect research, item slotting, pack-size adjustments, and other assigned duties.

Basic Requirements

• High school diploma or equivalent.
• Minimum education and typical experience, or equivalent combination,
• Experience in central fill, pharmacy operations, mail order, home delivery, specialty pharmacy, logistics, warehouse operations, distribution, or a closely related operational environment.
• Working knowledge of mail operations, logistics processes, production workflow, SOPs, safety requirements, and customer support procedures.
• Ability to use a computer and business systems to research items, review reports, document issues, and communicate updates.
• Strong verbal, written, and interpersonal communication skills.

Preferred Skills/Experience

• Prior team lead, peer trainer, coordinator, or informal leadership experience in a production, pharmacy, fulfillment, distribution, or logistics environment.
• Experience with SAP, McKesson Connect, GlobalShip, FedEx, UPS, UPSMI, USPS, Convergence, or other carrier/logistics systems.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and reporting tools.
• Ability to analyze operational issues, identify root causes, recommend solutions, and support continuous improvement.
• Strong attention to detail, customer service mindset, positive attitude, and ability to support high-volume work in a fast-paced environment.
• Experience creating, updating, or training others on standard operating procedures.

Description of Travel or In-Office and Physical Requirements

This role is primarily onsite and supports both office and production areas in a temperature-controlled facility. The position may require standing or walking for the majority of the work shift and supporting order-filling or production activities during urgent business needs. Travel is not expected unless required by business needs.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$19.19 - $31.98

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

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