Center Store Leader — Guest Experience & Team Growth

The Fresh Market; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Life Insurance

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market Center Store Department Lead in Wilmington, NC leads a team to deliver exceptional guest service and maintains a well-organized center store area. You’ll guide staff, coach performance, and ensure the department meets standards for appearance and efficiency.

You will monitor schedules, support inventory and ordering, and collaborate with other leaders to drive store success while upholding The Fresh Market’s hospitality and teamwork culture.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Maintain accurate inventory levels, minimize shrink, and support ordering processes.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Implement merchandising strategies and promotional plans to maximize sales and profitability.
• Analyze department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Leverage available technology to perform these tasks.

Skills

Leadership

Guest experience

Communication

Problem solving

Flexibility

Team coaching

Education

Associate’s degree in business

Tools

POS systems

Microsoft Office

Job description

The Fresh Market Center Store Department Lead in Wilmington, NC leads a team to deliver exceptional guest service and maintains a well-organized center store area. You’ll guide staff, coach performance, and ensure the department meets standards for appearance and efficiency.

You will monitor schedules, support inventory and ordering, and collaborate with other leaders to drive store success while upholding The Fresh Market’s hospitality and teamwork culture.