Center Store Lead: Grocery Ops & Customer Experience

Food Lion; Richmond (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Food Lion in Richmond, VA is seeking a Center Store (Grocery) Associate to assist the Center Store Manager in delivering quality customer service and maintaining store standards.

You will help train and schedule a stock crew, ensure shelves are stocked, and operate company tools like ACIS and CAO to support ordering and inventory control. This role emphasizes safety, teamwork, and reliable daily performance in a fast-paced grocery environment.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be able to meet the physical requirements of the position.

Responsibilities

• Maintain enthusiastic customer awareness with fast, friendly, accurate service.
• Ensure Center Store associates maintain a clean appearance.
• Assist the Center Store Manager to train, schedule and maintain a qualified stock crew.
• Meet productivity goals of the stock crew and stock products per policies.
• Use company tools for inventory and ordering and ensure proper adherence to guidelines.
• Follow Food Safety and Workplace Safety guidelines and report accidents.
• Complete CBT and required training packets; perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion in Richmond, VA is seeking a Center Store (Grocery) Associate to assist the Center Store Manager in delivering quality customer service and maintaining store standards.

You will help train and schedule a stock crew, ensure shelves are stocked, and operate company tools like ACIS and CAO to support ordering and inventory control. This role emphasizes safety, teamwork, and reliable daily performance in a fast-paced grocery environment.