Center Operations Manager 2

Octapharma Plasma, Inc.; Independence (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Formal training

Medical, dental, and vision insurance plans

401k retirement plan with company match

Paid time off

Job summary

Octapharma Plasma, Inc. is seeking a Center Operations Manager 2 in Independence, Missouri. This role involves maintaining compliance, overseeing operational performance, and fostering a positive donor center culture.

The ideal candidate will have strong skills in operations and people management, with knowledge of state and federal regulations. Benefits include comprehensive medical plans, formal training, and a 401k retirement plan with company match.

Qualifications

• 1–3 years of operations and/or process management or supervisory experience.
• 1–3 years of people management experience, including recruiting and training.
• Effective communication and organizational skills required.

Responsibilities

• Maintain compliance with state and federal regulations.
• Oversee operational performance and foster a positive culture.
• Implement corrective and preventive actions with relevant departments.

Skills

Operations Management

People Management

Compliance Knowledge

Effective Communication

Organizational Skills

Education

B.S. degree preferred

Tools

Office Software

Job description

Position Title

Center Operations Manager 2

Position Summary

Octapharma Plasma is expanding and seeks a Center Operations Manager to maintain compliance, oversee operational performance, and foster a positive donor center culture.

Responsibilities

• Maintain comprehensive knowledge of state and federal regulations, including FDA SOPs, OSHA, CLIA, and GMP to ensure compliance.
• Assist in hosting internal and external inspections by regulatory agencies and customers.
• Collaborate in quality improvement initiatives to enhance operational efficiency and product quality.
• Identify opportunities for process optimization and develop best practices.
• Implement corrective and preventive actions (CAPA) with relevant departments.
• Promote safety, health, and environment policies; ensure training and mitigation of safety concerns.
• Oversee preventive maintenance of donor center equipment and maintain facility cleanliness.
• Manage product and sample storage equipment integrity, mitigate equipment failures.
• Prepare product shipments and manage unsuitable product per SOPs.
• Assist with achieving targeted production in quantity and quality; optimize operational costs.
• Provide feedback for employee performance evaluations and development plans.
• Participate in employment decisions, including hiring, promotions, demotions, and terminations.
• Nurture a robust, positive culture and uphold core values.
• Ensure adherence to HR policies, including workers compensation, talent acquisition, compensation, benefits, leave, ADA/ accommodations, and employee relations.
• Assist in employee relations investigations.
• Serve as Designated Trainer, conducting on‑the‑job and certification training, assessing progress, and adapting methods.
• Conduct area walkthroughs to ensure consistent presence in production zones.
• Facilitate optimal productivity by providing necessary assistance.
• Cultivate respectful rapport with donors to promote retention and referral growth.
• Notify supervisor of irregularities; mitigate and report unsafe situations.
• Support payroll records, staff and leadership meetings, and schedule optimization.
• Drive operational performance toward KPIs and address deficiencies proactively.
• Collaborate with marketing and advertising initiatives.

Qualifications

• B.S. degree preferred; other education and experience combinations may be considered.
• 1–3 years of operations and/or process management or supervisory experience.
• 1–3 years of people management experience, including recruiting and training.
• Strong ability to work in a fast‑paced environment with frequent interruptions.
• Background in fiscal management and/or budgeting preferred.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with office software preferred.
• Ability to work daytime, evenings, weekends, holidays, extended shifts, and occasional after‑hours.

Physical Requirements

• Ability to sit or stand for extended periods up to four hours.
• Ability to lug, lift, and pull up to thirty‑five pounds.
• Ability to bend, stoop, or kneel.
• Ability to enter an environment with a temperature of -40 °C for short periods.
• Occupational exposure to blood‑borne pathogens.
• Ability to view a video display terminal less than 18 inches from face for extended periods.
• Ability to perform precise tasks requiring repetitive small motor skills.null
• Ability to type and use basic computer skills.
• Ability to use assistive devices if needed for mobility or communication.

Benefits & Compensation

• Formal training
• Medical, dental, and vision insurance plans
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan with company match
• Paid time off and company paid holidays
• Personal time off