Center Operations Manager 1

Octapharma Plasma, Inc.; Reynoldsburg (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Job summary

Octapharma Plasma, Inc. in Reynoldsburg is seeking a Center Operations Manager 1 to oversee daily operations, ensuring regulatory compliance while fostering a culture of safety and excellence. This role involves managing quality initiatives, process optimizations, and employee performance.

The ideal candidate will have a High School Diploma or equivalent and 12+ months of applicable experience, preferably in a regulated environment. Benefits include training, medical insurance, and a 401(k) plan.

Qualifications

• Trained in all production areas.
• 12+ months applicable experience.
• Experience in a highly regulated industry preferred.

Responsibilities

• Oversee daily operations and ensure compliance.
• Collaborate on quality improvement initiatives.
• Cultivate a strong positive culture within the donor center.

Skills

Effective communication

Organizational skills

People management

Education

High School Diploma or equivalent

Tools

Office software

Job description

Center Operations Manager 1

Octapharma Plasma is rapidly expanding its plasma donation centers. We invite dedicated, people‑centric professionals to join our team as a Center Operations Manager 1, where you will oversee daily operations, ensure regulatory compliance, and foster a culture of safety and excellence.

Responsibilities

• Maintain full compliance with state and federal regulations (FDA SOPs, OSHA, CLIA, GMP).
• Assist in hosting internal and external inspections by regulatory agencies and customers.
• Collaborate on quality improvement initiatives to enhance operational efficiency and product quality.
• Identify process optimization opportunities and develop best‑practice procedures.
• Implement corrective and preventive actions (CAPA) with relevant departments.
• Promote SD&O Policies & Procedures; ensure safety training and practices are followed and address safety concerns.
• Oversee preventive maintenance of donor‑center equipment to keep it in good working order.
• Ensure the facility is clean, well‑maintained, and properly stored for product and samples.
• Prepare product shipments and manage product per SOPs, including unsuitability handling.
• Help achieve targeted production quality and quantity goals.
• Optimize operational costs, including inventory management.
• Provide feedback for employee performance evaluations, development plans, and corrective actions.
• Participate in employment decisions—hiring, promotions, terminations—aligned with business needs.
• Cultivate a strong, positive culture within the donor center, exemplifying core values.
• Ensure adherence to all HR policies and procedures (workers’ compensation, talent acquisition, benefits, ADA accommodations, etc.).
• Assist in employee relations investigations.
• Act as Designated Trainer, delivering on‑the‑job and certification training; assess learners’ progress and adjust methods as needed.
• Conduct area walkthroughs to demonstrate presence and support productivity.
• Address donor needs to foster retention and growth.
• Report irregularities, unsafe situations, and conditions promptly.
• Assist with payroll, scheduling, and staffing meetings to enhance efficiency.
• Drive performance to Key Performance Indicators (KPIs) and proactively correct deficiencies.
• Support marketing and advertising initiatives, collaborating with corporate departments to implement enhancements.

Qualifications

• Trained in all production areas.
• High School Diploma or equivalent with 12+ months applicable experience.
• Up to 1 year of operations and/or process management/supervisory experience preferred.
• Up to 1 year of people‑management experience (recruiting, training, etc.) preferred.
• Ability to function effectively in a fast‑paced environment with frequent interruptions.
• Experience in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Excellent written, verbal, and interpersonal communication skills required.
• Experience with office software preferred.
• Ability to work daytime, evening hours, weekends, holidays, extended shifts, and periodically after hours.

Physical Requirements

• Ability to sit or stand for extended periods (up to four hours).
• Ability to tug, lift, and pull up to 35 pounds.
• Ability to bend, stoop, or kneel.
• Ability to enter an environment with a temperature of –40°C for short periods.
• Occupational exposure to blood‑borne pathogens.
• Ability to view a video display terminal less than 18” away for up to four hours.
• Ability to perform precise tasks requiring repetitive small‑motor skills (e.g., drawing blood).
• Ability to type and use basic computer skills.
• Ability to use assistive devices if needed for mobility or communication.

Benefits

• Formal training and development.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Wellness program.
• 401(k) retirement plan.
• Paid time off and company‑paid holidays.
• Personal time.

Pay Transparency

Octapharma Plasma, Inc. collects plasma to create life‑saving medicines worldwide. We grow at a rapid pace and strive to give back to our community. We encourage interested candidates to learn more online and apply now at octapharmaplasma.com.