Center Operations Leader

Equus Workforce Solutions; Dayton (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Equus Workforce Solutions seeks an experienced center manager to supervise day-to-day operations, oversee center activities, and ensure compliance with contract requirements. You will manage staff, analyze performance data, and lead training initiatives to improve service delivery.

The role requires a Bachelor's degree and at least five years of supervisory experience in workforce or social programs, with strong interpersonal skills and customer-focused approach.

Qualifications

• Bachelor's degree in Business, Management or Human Services related field or equivalent work experience preferred.
• Five years professional experience organizing, planning, and developing social programs and services at a management level plus two years upper level management experience or equivalent.
• Minimum five years supervisory experience Knowledge of workforce policies and procedures preferred.
• Commitment to customer focused service delivery systems.
• Strong interpersonal skills.

Responsibilities

• Assists management in addressing administrative needs and provide supervision day to day operations of the project
• Oversees the activities of the center and functional areas
• Manages employees and existing personnel in accordance with company and contract requirements ensuring compliance with Center / Equus policies and procedures
• Compiles and analyzes information from a variety of sources to assist in the preparation of reports
• Compares performance data to contract and/or state goals on a weekly basis
• Facilitates staff training
• Responsible for interacting and responding to inquiries by Funding Source and or Equus as required
• Conducts training and needs assessment as well as monthly meetings that involve all staff
• Provides leadership in developing and implementing solutions for various challenges
• Responsible for ensuring timely submissions of required reports from all departments and timely submission of reports to Funding Source, Equus or immediate supervisor as required
• Interprets and applies regulations and policies and ensures consistency
• Other duties as assigned

Skills

Staff supervision

Interpersonal skills

Customer service orientation

Education

Bachelor's degree in Business/Management or Human Services

Job description

Equus Workforce Solutions seeks an experienced center manager to supervise day-to-day operations, oversee center activities, and ensure compliance with contract requirements. You will manage staff, analyze performance data, and lead training initiatives to improve service delivery.

The role requires a Bachelor's degree and at least five years of supervisory experience in workforce or social programs, with strong interpersonal skills and customer-focused approach.