Center Operations Lead: Sales & Guest Experience

European Wax Center, Inc.; Louisiana; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Discounted waxing services and retail

Competitive hourly wage plus bonuses

Employer-paid basic life and AD&D

Employer-subsidized health insurance

Paid Time-Off

Employee referral and guest referral

Job summary

European Wax Center, Inc. is seeking an Assistant Center Manager to support daily operations, drive sales goals and deliver exceptional customer service.

You will lead by example, train and coach staff, and ensure a welcoming guest experience in a high-performing franchise environment. This role offers a competitive hourly wage plus performance bonuses, with benefits that include health insurance, life/AD&D coverage, paid time off and referral programs.

Qualifications

• Must have proven track record of success with sales and customer service.
• Effective communication skills in all situations such as guest relations, conflict resolution, individual coaching and group presentations.
• Enthusiasm for the brand and beauty industry.
• Outgoing, energetic, resourceful and detail oriented.
• Demonstrate the ability to evaluate issues, establish priorities and pivot direction when necessary.
• Able to work a flexible schedule including days, evenings and weekends.

Responsibilities

• Lead by example and infuse the team with a passion for creating outstanding guest experiences.
• Ensure every guest has a memorable and inviting experience.
• Train and coach Associates.
• Support and enhance a positive, fun and performance-oriented workplace culture.
• Recruiting, training and retaining Sales Associates and Estheticians.
• Selling Wax Passes.
• Overseeing loss prevention, expense control and center cleanliness.
• Fostering a positive work environment that encourages new ideas and innovative problem solving.
• Implementing and executing systems/processes consistent with a high performing franchise.
• Organizing outreach and marketing events.
• Demonstrating success as an effective trainer and motivator to your team.

Skills

Sales

Customer Service

Communication

Coaching

Leadership

Flexible schedule

Job description

European Wax Center, Inc. is seeking an Assistant Center Manager to support daily operations, drive sales goals and deliver exceptional customer service.

You will lead by example, train and coach staff, and ensure a welcoming guest experience in a high-performing franchise environment. This role offers a competitive hourly wage plus performance bonuses, with benefits that include health insurance, life/AD&D coverage, paid time off and referral programs.