Center Manager - Southside

True Health; Orlando, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

True Health is seeking a Center Manager in Orlando, FL. You will oversee administrative duties, optimize the center’s operations, and serve as a liaison between front-office staff and senior management to ensure a smooth patient flow.

Responsibilities include managing schedules, handling patient inquiries, overseeing billing and eligibility, and supporting clinical teams. A Bachelor's degree and 2 years in public health or related work are preferred; bilingual abilities are a plus.

Qualifications

• Bachelor's degree or higher in a relevant field with two years in public health/community development.
• High School Diploma or equivalent required.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Minimum 2 years customer service experience preferred.
• Bilingual in English, Spanish or Creole preferred.

Responsibilities

• Oversee administrative duties and center operations to ensure efficiency.
• Coordinate schedule management and front-office workflows with staff.
• Maintain professional environment and effective communication with patients.
• Verify records, manage patient registrations and eligibility processes.
• Support management planning meetings and team development.
• Collaborate with community partners to enhance patient care.

Skills

Leadership

Customer Service

Problem Solving

Verbal Communication

Administration/Operations

Management

Initiative

Professional Judgement

Education

Bachelor's degree or higher

High School Diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admin 600500 Management Orlando, FL, US

Center Manager

Job Summary

The Center Manager oversees the administrative duties and operational efficiency of the Center. Responsibilities are inclusive of acting as liaisons between administrative support and senior management. They are responsible for monitoring the schedule for an efficient workflow through the check-in and checkout process, for managing patient complaints, and for ensuring the office is well organized. THIS IS NOT A REMOTE POSITION.

Key Responsibilities

• Maintains a transparent, effective relationship with the Regional Director of Operations by supporting the organization’s activities
• Provides a courteous professional working environment
• Maintains effective communication with patients, coworkers,partners,and visitors
• Oversees the daily operations of the health center
• Verifies daily bank deposits and petty cash
• Registers patients into the electronic medical record (EMR)
• Interviews patients for sliding fee scale services and update eligibility
• Verifies insurances and set eligibility dates in system
• Overseeing the health center’s physical condition
• Provide support to front office by performing Patient Service Representative duties as needed
• Collects payment and patient responsible balances
• Scans and import demographic and clinical documentation into patient charts
• Completes regular and routine audits to ensure verification of data entry and front office requirements
• Attending and contributing to management planning meetings
• Provide guidance and support to the medical team
• Resolves patient complaints and inquiries
• Operates office equipment, i.e. fax, copier, computer, credit card, and checkmachine
• Provides copies of patient medical records as requested
• Contributes and enhances the positive image of the front office operations
• Provides department leadership to help facilitate staff development and overall team building
• Collaborates with community partners to facilitate patient care within all locations
• Participates in special projects aimed at maximizing the overall departmental efficiency
• Attends professional development trainings to maintain and enhance professional skills
• Manage inventory and supplies
• Attends internal and external meetings
• Conducts office meetings and communicates pertinent information
• Coordinates client referrals and interagency activities
• Contributes to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

Essential Functions

• Problem Solving
• Customer Service
• Verbal Communication
• Leadership
• Professional Judgement
• Initiative
• Administration/Operations
• Management

Minimum Qualifications

• Education:
  • Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
  • High School Diploma or equivalent, Required
• Experience:
  • Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
  • Minimum of 2 years of professional experience working in customer service, Preferred
  • Bilingual in English, Spanish, or Creole, Preferred