Center Manager - (San Jose The Plant)

NORTH AMERICAN WAX COMPANY LLC; San Jose (CA); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Referral Bonus

Culture Committee

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Center Manager for their European Wax Center location in San Jose, CA. This role involves overseeing daily operations, driving team performance, and ensuring guest satisfaction.

Ideal candidates will have a background in retail sales management or hospitality and possess strong leadership and communication skills. Benefits include competitive salary, bonuses, PTO, and comprehensive health coverage.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Flexible availability, including evenings and weekends.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations.
• Provide coaching, training, and performance feedback.

Skills

Retail sales management

Team leadership

Sales-driven

Customer service excellence

Problem-solving skills

Communication skills

Organizational skills

Education

Equivalent educational background

Job description

Job Details

Location: 91 Curtner Ave STE 60 - San Jose, CA 95125

Salary Range: $17.00 - $28.00 hourly. Full-time. Competitive salary + lucrative bonus structure.

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPIs and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem‑solving skills
• Sales‑driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key

Benefits (subject to eligibility)

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best!
• Referral Bonus – Generous incentive to hire all roles!