Assistant Center Manager - European Wax Center (Santa Clara)

NORTH AMERICAN WAX COMPANY LLC; Palo Alto (CA); On-site; USD 23,419 - 25,485; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is hiring an Assistant Center Manager in Santa Clara, CA to oversee operations at European Wax Center. Responsibilities include managing a high-performing team, driving sales, and ensuring guest satisfaction. Candidates should have experience in retail sales management or hospitality, be sales-driven and possess strong leadership skills.

The role offers competitive pay, bonuses, benefits including 401k, health insurance, and opportunities for career development in a supportive environment.

Qualifications

• 1+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Flexible availability including evenings and weekends.

Responsibilities

• Assist in leading and managing a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals and guest retention.
• Resolve guest concerns with professionalism and care.

Skills

Retail sales management

Team leadership

Strong communication skills

Organizational skills

Problem-solving skills

Sales-driven

Education

Equivalent educational background

Job description

Job Location: 2034 El Camino Real – Santa Clara, CA 95050

Salary Range: $17.00 - $18.50 hourly; Full‑time. Competitive Salary + Lucrative Bonus Structure.

Job Type: Full‑time, Work Location: In person.

Are you an experienced retail sales manager, spa manager, or salon leader looking to grow your career in the beauty and wellness industry? Join European Wax Center, the nation’s leading expert in body waxing services, and lead a high‑performing team in delivering exceptional guest experiences.

Job Summary

As an Assistant Center Manager, you will help oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Assist in leading and managing a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Assist in scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Assist in coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop a deep understanding of KPI’s and speak to financial acumen.

Qualifications

• 1+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background).
• Strong sales background preferred.
• Ability to lead and motivate a team.
• Strong communication, organizational, and problem‑solving skills.
• Sales‑driven with a focus on customer service excellence.
• Flexible availability, including evenings and weekends.
• Growth mindset is key!

Benefits (Subject to eligibility)

• Competitive base salary + semi‑monthly performance bonuses.
• Paid time off (PTO) and holidays.
• Generous benefits package, including 401k with match, health, vision, dental and more!
• Discounts on waxing services and retail products.
• Ongoing training and career development opportunities.
• Supportive, empowering, and inclusive work environment.

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.