Center Manager - (Santa Barbara Five Points)

NORTH AMERICAN WAX COMPANY LLC; Santa Barbara (CA); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Competitive base salary + monthly performance bonuses

Paid time off (PTO) and holidays

401k with match

Health, vision, dental benefits

Discounts on waxing services

Ongoing training and career development

Job summary

NORTH AMERICAN WAX COMPANY LLC is looking for a Center Manager in Santa Barbara, CA, to lead daily operations at our European Wax Center. This position involves managing a team to enhance sales performance and guest satisfaction while ensuring operational excellence.

The ideal candidate will have 2+ years of retail management experience and strong leadership skills. Offering competitive salary and comprehensive benefits, including PTO and ongoing training opportunities.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Proven ability to lead and motivate a team.
• Strong organizational skills and growth mindset.

Responsibilities

• Oversee daily operations at the European Wax Center location.
• Manage a team of Guest Service Associates and Licensed Wax Specialists.
• Ensure compliance with health and safety regulations.

Skills

Retail sales management

Spa/salon operations

Strong communication

Problem-solving skills

Sales-driven

Customer service excellence

Education

Equivalent educational background

Tools

POS system

Job description

Job Location: 3993 State St Unit B - Santa Barbara, CA 93105
Salary Range: $17.00 - $28.00 Hourly
Job Type: Full-time
Work Location: In person
Hours: Full-Time

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Provide coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Develop a deep understanding of KPIs and demonstrate financial acumen.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background).
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Established history of managing multiple direct reports.
• Strong communication, organizational, and problem‑solving skills.
• Sales‑driven with a focus on customer service excellence.
• Flexible availability, including evenings and weekends.
• Growth mindset.
• Understands the business of Revealing Beautiful Skin and can utilize KPIs to drive positive business performance.
• Places the guest first, coaches associates to connect with guests, builds brand loyalty.
• Self‑motivated, accountable, punctual, organized, and reflects the brand.
• Leads and inspires by example, encourages fact‑based solutions and celebrates the success of others.
• Openness and flexibility to work an open schedule.
• Effective written and verbal communication.
• Able to learn and operate a POS system.
• Physical ability to climb, reach, bend, and lift up to 30 pounds frequently and 50 pounds occasionally, and stand/work on the floor for extended periods (80% or more of shift).

Benefits (subject to eligibility)

• Competitive base salary + monthly performance bonuses.
• Paid time off (PTO) and holidays.
• Generous benefits package, including 401k with match, health, vision, dental.
• Discounts on waxing services and retail products.
• Ongoing training and career development opportunities.
• Supportive, empowering, and inclusive work environment.
• Daily Pay.
• Employee Assistance Program.
• Team Member Assistance Fund.
• Culture Committee.
• Referral Bonus.