Center Manager - High-Impact Ops & Revenue Leader

Grease Monkey International; Madison Heights (MI); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

Paycom - ATS is seeking a Center Manager to lead our service center in Madison Heights, MI. You will drive customer experience, sales performance, and team development while managing the center's profitability and operations.

You will own P&L, oversee daily scheduling, fleet/customer relationships, safety compliance, and staff training, aiming to deliver consistent service excellence in a fast-paced environment.

Qualifikationen

• High school diploma or equivalent required.
• 3+ years of people leadership experience; automotive or service retail management preferred.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Proven track record of achieving or exceeding sales and operational KPIs.
• Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar).
• Comfortable using POS systems, scheduling tools, and standard business software.

Aufgaben

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
• Build lasting relationships with customers and local fleet accounts to drive repeat business.
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations.
• Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships.
• Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation.
• Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses.
• Control costs across labor, parts, inventory, and overall shop expenses.
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.
• Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.
• Execute scheduling, reporting, and administrative tasks with precision using company systems.
• Lead from the front-actively working alongside your team in daily operations.
• Build, coach, and develop a high-performing team of service technicians and leaders.
• Create a culture rooted in accountability, teamwork, safety, and customer obsession.

Kenntnisse

People leadership

P&L management

Cost control

Revenue growth

Customer experience

Sales targets

POS systems

Scheduling tools

Business software

Communication skills

Ausbildung

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Jobbeschreibung

Paycom - ATS is seeking a Center Manager to lead our service center in Madison Heights, MI. You will drive customer experience, sales performance, and team development while managing the center's profitability and operations.

You will own P&L, oversee daily scheduling, fleet/customer relationships, safety compliance, and staff training, aiming to deliver consistent service excellence in a fast-paced environment.