Center Manager (Full-time) - Los Angeles, CA

OrangeTwist; Los Angeles (CA); On-site; USD 80,000 - 200,000; Full time

Job summary

Join a forward-thinking company dedicated to making clients look and feel amazing! As a Center Manager, you will oversee daily operations, lead a dynamic team, and ensure exceptional customer experiences. This role offers the chance to drive sales and profitability in a high-end aesthetic treatment environment. With a focus on innovation and personalization, you will implement strategies that enhance guest satisfaction while maintaining operational efficiency. If you're passionate about leadership and the beauty industry, this is an exciting opportunity to make a significant impact in a rapidly growing company.

Benefits

Competitive salary

Incentive plan

Generous paid time off

Sick time

Paid holidays

401k employee contributions

FSA and HSA options

Continuing education

Employee referral bonus program

Professional development

Qualifications

• Minimum 2 years experience as Center Manager or similar role.
• Strong leadership and managerial skills required.

Responsibilities

• Oversee day-to-day operations and lead a team of employees.
• Ensure excellent customer service and drive sales.

Skills

Leadership

Customer Service

Sales Management

Operations Management

Education

College Degree or equivalent

Job description

We want people to look + feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop.

• Fastest growing chain of aesthetic treatment centers in The United States!
• 13 locations and growing
• 7 different types of treatments in 1 shop

As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees, ensure excellent customer service, drive sales and profitability, and maintain a well-organized and efficient store environment. This role requires strong leadership, managerial skills, and a deep understanding of operations.

Locations: 30750 Russell Ranch Rd suite f, Westlake Village, CA 91362

Schedule: 5 days a week, minimum 4 weekend days a month

Compensation: Up to $200,000 total cash

What You Will Do:

• Meets and exceeds company revenue goals and KPIs.
• Directs, implements, and maintains guest experience and service standards; efficient and professional guest check-in, friendly and educated team members, comfort and cleanliness of procedure rooms and lobby and resolves guest problems and complaints as needed.
• Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance, identifying problem areas and taking corrective actions.
• Develop team and hold accountable to the achievement of product and service sales and profitability goals.
• Prepares accurate and timely reports and correspondence as needed; responds to corporate requests.
• Submit schedule and staff hours to Regional Director for approval to ensure proper payroll management and adequate center coverage.
• Establishes, modifies, implements, and monitors systems and procedures to enhance timely and efficient workflow.
• Ensures Center operations are maintained through appropriate planning and implementation of operations processes including; ordering supplies, inventory, security system, overall cleanliness, equipment maintenance and compliance with OSHA regulations.
• Schedule education trainings and workshops with vendors and clinical operations, as needed, to provide staff with continuing education.
• Utilize marketing tools to generate new business and host successful events.
• Be aware of and comply with all federal, state and local labor and employment laws applicable to employees at the Center including licensure of Estheticians, Nurse Practitioners, Physicians Assistants and Registered Nurses.

Qualifications:

• College Degree or equivalent.
• Minimum 2 years experience as Center Manager, Store Manager, or similar role.
• Minimum 2 years experience in leadership.
• Minimum 1 year experience in Medspa or similar (Preferred).
• Forward-thinking, transparent, and inclusive company culture.
• Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays.
• 401k employee contributions, FSA, HSA, and dependent care options.
• Continuing education with our own University.
• Employee referral bonus program, employee resource groups, and professional development.
• All benefits dependent on role and eligibility.

OrangeTwist is a leading national Aesthetic treatment with a mission to make our clients look + feel amazing. OrangeTwist is “your treatment shop for body, face, and skin,” offering curated treatments including Botox + fillers, CoolSculpting, HydraFacial, lasers, micro-needling, skin and scalp care, and more.

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. OrangeTwist is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. OrangeTwist is an E-Verify employer.