Center Manager

The Goodyear Tire & Rubber Company; Springfield (IL); On-site; USD 75,000 - 100,000; Full time

Job summary

The Goodyear Tire & Rubber Company seeks an experienced Center Manager to lead the commercial tire center. You will manage daily operations, drive sales and profitability, and sustain top-tier customer service while protecting company assets.

You will supervise staff across multiple roles, train teams, and uphold safety standards, aiming for cost efficiency and high performance in a fast-paced environment. No relocation offered.

Qualifications

• 2+ years of management experience preferred.
• Must have valid driver's license and meet CDL requirements.
• Legal work authorization in the U.S. without sponsorship.

Responsibilities

• Manage daily and annual operations of the commercial tire center.
• Grow sales and profits to meet profitability goals.
• Ensure total customer satisfaction through a Total Quality Culture.
• Supervise and train Center personnel, including managers.
• Maintain safety, assets, and safe operations at all times.

Skills

Leadership

Operations management

Customer service

Education

Associate degree

Bachelor's degree

Job description

Great Operations Start With Great Leaders

We're looking for an experienced operations leader who thrives in a fast-paced service environment, develops high-performing teams, and drives results through operational excellence, customer service, safety, and accountability. Industry experience is helpful but not required. If you've successfully managed people, operations, and business performance in a shop, service center, automotive, fleet, manufacturing, or similar environment, we'd love to connect with you!

Starting Salary: $75,000–$100,000 base salary + Quarterly bonus

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

General Description:

As the Center Manager, you will be responsible for managing all location staff functions in order to provide exceptional customer service while maintaining the financial integrity of the Company. You will be required to obtain annual/monthly sales and production objectives to ensure profitability. You will also be responsible for protecting all Goodyear assets within your area of responsibility, including, but not limited to: inventory, accounts receivable, trucks, and equipment, with the ultimate goal of reducing operating costs. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities will include but not be limited to:

• Manage daily and annual operations of the commercial tire center
• Ensure growth of sales and profit generation and improvement to reach profitability goals including managing productivity of sales staff
• Attain total customer satisfaction through the direction and maintenance of a Total Quality Culture by satisfying business needs of the customer.
• Supervise and assist in the training of Center personnel to develop their maximum potential in productivity and upward mobility. This includes department managers, Service Managers and Office Managers.
• Keep management apprised of all competitive products, practices, and distribution.
• Utilize strong prioritization skills to manage center workload and meet business needs for maximum business benefit
• Train, develop, motivate and lead groups of individuals to meet a common goal.
• Lead all sales personnel to assist with user calls, and the preparation and presentation of Fleet Tire and Alignment Analysis to maintain superiority in the market place. This will also include inside sales staff.
• Manage all safety, health and environmental processes by conducting morning safety huddles, leading by safety first, and reporting and sending all required paperwork for any injuries and accidents to management.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting

Basic Requirements:

• 2 years or more of successful management experience
• Must have a valid driver's license for the type of vehicle required for the position and be able to meet commercial driver qualification requirements, including be at least 21 years of age.
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

• Able to meet commercial driver qualification requirements.
• Associate or bachelor's degree
• Commercial Tire sales or service experience is
• Knowledge of tire manufacturing, manufacturing process systems

Candidate Criteria:

• Strong oral and written communication ability.
• Commitment to follow all safety procedures and work in a safe manner.
• Must be able to work in a results-oriented, fast-paced environment as part of a team.
• Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.

Application Process

• Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.
• If you pass, you'll receive an invitation to schedule a phone or in-person interview.
• Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.