Center Manager

Kaleidoscope ABA Autism Therapy Services; Braintree (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Disability & life insurance

401k with match

Weekly pay

Job summary

Kaleidoscope Family Solutions ABA, Inc in Braintree, MA is seeking a Center Operations Manager to lead day-to-day center operations, staff scheduling, recruitment, and service delivery support. You will maintain records, manage master schedules, and ensure staffing aligns with insurer-approved hours.

Reporting to HR, Operations, and Clinical departments, you will act as the liaison between admin and clinical staff, handle case allocations, and support continuous process improvement within a

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years management experience in a professional environment, preferably in medical or behavioral health operations.
• Strong communication, organization, and confidentiality skills.

Responsibilities

• Oversee day-to-day center operations and staff management.
• Recruit, schedule, and coordinate staff to meet budgeted hours.
• Maintain accurate records related to staffing and service delivery.
• Support HR, Operations, and Clinical departments; liaison between admin and clinical staff.
• Allocate cases and monitor staff availability to ensure smooth operations.

Skills

Operations management

Staff scheduling

Recruitment

Customer service

Data reporting

Budgeting

Education

Bachelor's Degree

Healthcare Management

Tools

Microsoft Office

Job description

Location: BRAINTREE, MA

Join an established - and growing - organization as

Location: Braintree, MA 02184

Date Posted: 09/01/2026

Category: Administrative

Education: Bachelors Degree

Title: Center Manager

Location: BRAINTREE, MA

Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team- as an Operations Manager.

The Center Operations Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer. The Program Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management. They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.

Benefits & Advantages

• Medical, Dental, and Vision Insurance through United Healthcare.


• Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.


• Long-Term Disability and Life Insurance.


• 401k with a 6% match and a two-year vesting schedule.


• Weekly Pay each Thursday.

Job Qualifications

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily, be able to react to change productively, and handle other essential tasks as assigned.


• The individual must possess professional knowledge and experience regarding business operations, business growth and development, staff scheduling, personnel management, customer acquisition and other skills pertinent to operations.


• Display a high standard of ethical conduct and respect confidentiality principles.


• Exhibit honesty and integrity.


• Work and communicate with internal and external clients to meet their needs in a polite, courteous, and cooperative manner.

Education

• " Bachelor's Degree or equivalent work experience.


• " Bachelor's degree in Marketing, Business Administration, or Healthcare Management, preferred.

Experience

• " 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation.


• " Experience building and retaining customers.


• " 5 to 7 years experience managing and developing staff preferred.


• " Prior Practice Managers and Retail Managers are encouraged to apply.

Skills & Abilities

• Strong rapport-building skills and ability to manage staff.


• Sense of urgency.


• Ability to work independently towards assigned goals.


• Excellent time management and organization skills.


• Ability to manage multiple tasks, prioritize tasks, and meet deadlines.


• Attention to detail.


• The ability to administer processes across the center consistently.


• Superb communication skills.


• Ability to listen and communicate well with management, staff, and families/clients.


• Professional appearance and presentation required.

Computer Skills

• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint is an essential skill.


• Proficiency in using email and Outlook.


• Ability to keep accurate records, work in the database, use Excel, and track processes accurately.

Working Conditions

• Exposure to constant or intermittent sounds is sufficient to cause distraction.


• Considerable stress may occur at times due to the pressure of meeting service requirements.


• Hours of work: 7:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked. May vary depending on current recruitment projects. See offer letter for assigned hours. May be changed at any time based on changing company needs.


• Performing these duties on a full-time basis is an essential function of this position.


• Must have the ability to read and respond to emails and accept calls outside of work hours.

Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers.

Title: Center Manager

Class: Operations Manager

Type: PERMANENT ONLY

Ref. No.: 1318116-7

BC: #KFS210

Company: Kaleidoscope Family Solutions ABA, Inc

Contract Contact: HQ Careers

Office Email: [e-mail]

Office Phone: 877-ABA-0399

Office Address: 950 E Haverford Road, Suite 100A, Bryn Mawr, PA 19010

About Us: Responding to this post or registering on the KFSABA.org website is for information transfer only and is not an application, employment offer or commitment. When and if opportunities are presented, you may accept or decline such opportunities at your sole discretion. Further steps are required to complete your registration with the Kaleidoscope Family Solutions ABA, Inc. dba Kaleidoscope ABA. We appreciate your interest in our agency and look forward to meeting with you.