Program Operations Manager

Kaleidoscope ABA Therapy Services; Toms River (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time-Off

401k with 6% match

Weekly Pay

Job summary

Kaleidoscope Family Solutions ABA, Inc in Toms River, NJ is seeking a Program Operations Manager to oversee daily operations, recruitment, scheduling, customer service, and reporting for the center. You will maintain accurate staffing records and help manage master schedules within budgeted hours per client as authorized by insurers.

You will support HR, Operations, and Clinical departments and act as a liaison between admin and clinical staff, coordinating case assignments and staff

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in scheduling and operations administration.
• Ability to manage confidential information with integrity.
• Strong organizational and communication skills.
• Professional appearance and presentation.

Responsibilities

• Oversee day-to-day center operations and recruitment processes.
• Schedule staff, manage client caseloads, and maintain records.
• Support HR, Operations, and Clinical departments as needed.
• Liaise between administrative and clinical teams and track deadlines.

Skills

Rapport building

Sense of urgency

Independent work

Time management

Multitasking

Attention to detail

Process administration

Communication

Team collaboration

Professional presentation

Education

Bachelor's Degree

Marketing/Healthcare Admin degree

Tools

Microsoft Office

Outlook

Zoom

GoToMeeting

ReThink software

Job description

Title: Program Operations Manager

Location: Toms River, NJ 08755

Date Posted: 09/01/2026

Category: Center Based

Education: Bachelor's Degree

Class: Behavioral Health

Type: PERMANENT ONLY

Ref. No.: 1287352-24

BC: #KFS210

Company: Kaleidoscope Family Solutions ABA, Inc

Contract Contact: HQ Careers

Office Email: [e-mail]

Office Phone: 877-ABA-0399

Office Address: 950 E Haverford Road, Suite 100A, Bryn Mawr, PA 19010

Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team- as an Operations Manager. The Program Operations Manager position is an integral part in Kaleidoscope ABA's mission to deliver therapeutic services to children with autism.

Summary:

The Program Operations Manager will be involved in many facets of the business including day-to-day management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer. The Operations Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management. They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.

Benefits & Advantages

• Medical, Dental, and Vision Insurance through United Healthcare.


• Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.


• Long-Term Disability and Life Insurance.


• 401k with a 6% match and a two-year vesting schedule.


• Weekly Pay each Thursday.

Job Qualifications

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily, be able to react to change productively, and handle other essential tasks as assigned. The individual must possess professional knowledge and experience regarding scheduling and skills pertinent to operations.


• Display a high standard of ethical conduct and respect confidentiality principles.


• Exhibit honesty and integrity.


• Work and communicate with internal and external clients to meet their needs in a polite, courteous, and cooperative manner.

Education

• \" Bachelor's Degree or equivalent work experience.\"


• \" Bachelor's degree in Marketing, Business Administration, or Healthcare, preferred.\"

Experience

• \" 1-2 years medical, dental, therapy, PT, OT office (or similar) administration or scheduling required.\"


• \" 3-5 years experience preferred.\"


• \" Prior Practice Managers are encouraged to apply.\"

Skills & Abilities

• Strong rapport-building skills, especially on the phone.


• Sense of urgency.


• Ability to work independently towards assigned goals.


• Excellent time management and organization skills.


• Ability to manage multiple tasks, prioritize tasks, and meet deadlines.


• Attention to detail.


• The ability to administer processes across the company consistently.


• Superb communication skills.


• Able to work collaboratively with ABA personnel.


• Ability to listen and communicate well with management, staff, and families/clients.


• Professional appearance and presentation required.

Computer Skills

• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint is an essential skill.


• Proficiency in using email and Outlook.


• Ability to keep accurate records, work in the database, use Excel, and track processes accurately.


• Ability to use Zoom meeting and Go To Meeting software.


• Ability to learn ReThink software within 30 days.

Working Conditions

• Exposure to constant or intermittent sounds is sufficient to cause distraction.


• High demand for telephone work.


• Considerable stress may occur at times due to the pressure of meeting deadlines.


• Hours of work: 8:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked. May vary depending on current recruitment projects. See offer letter for assigned hours. May be changed at any time based on changing company needs.


• Performing these duties on a full-time basis is an essential function of this position.


• Must have the ability to read and respond to emails and accept calls outside of work hours.

Kaleidoscope Family Solutions ABA and its subsidiaries and affiliates do not discriminate and are Equal Opportunity Employers.