Center Administrator Supervisor

humana; Town of Florida (NY); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Parental leave

Job summary

Conviva Senior Primary Care, a Humana company, seeks a Supervisor, Center Administration to lead operations for a multi-physician clinic in Edgewater, FL. You will plan staffing, coordinate daily patient care processes, and supervise a team of support and technical associates, ensuring policy adherence and high-quality patient experiences.

The role requires 3+ years of operational leadership in clinical settings, EMR/HIM proficiency, and strong collaboration with clinicians and executives.

Qualifications

• Minimum 3 years of operational leadership in a multi-physician office or clinical group setting.
• Front-office management and clinical operations experience.
• Strong collaboration with clinicians and executives; knowledge of state/federal healthcare regulations.

Responsibilities

• Plan and direct staffing, policies, and procedures for the facility.
• Oversee scheduling, daily operations, and escalation handling.
• Supervise a team of support and technical associates; ensure policy adherence.
• Coordinate with clinicians to optimize patient outcomes and care processes.

Skills

Operational leadership

Front-office management

Clinical operations

Team mentoring

EMR/HIM knowledge

Interpersonal skills

Education

Bachelor’s degree in Business Administration / Healthcare Administration

Tools

EMR/HIM systems

Various software tools

Job description

Become a part of our caring community

The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. You will report to the Associate Operations Director.

The Supervisor, Center Administration, you will develop and lead the implementation of staffing plans, policies, and procedures for the facility. You will work closely with clinicians to ensure optimal patient outcomes. In this role, you will make decisions related to scheduling, planning, and daily operations, as well as handle escalated or more complex issues. You will supervise a team of support and technical associates, providing day-to-day coordination and oversight. You will ensure consistency in execution across the team and hold team members accountable for adhering to established policies.

Use your skills to make an impact

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM
Location: On-site in Edgewater, FL

Required Qualifications:

• Minimum of 3 years of operational leadership experience in a multi-physician office or clinical group setting, including front-office management and clinical operations.
• Proven ability to lead teams and support associate development through coaching and mentorship.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of several software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.

Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.

Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.

Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.

Preferred Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred; or, in lieu of a bachelor's degree, 5+ years of healthcare administration and/or leadership experience.
• Basic knowledge of Population Health Strategy.
• Familiarity with Medicare.
• Experience managing a budget of $500,000 or more.

Additional Information

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

#LI-MD1

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$58,700 - $70,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everyt