Center Administrator In Training

American Family Care, Inc.; Pineville (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Great small business work environment

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Retirement benefit

Job summary

A leading urgent care clinic in Pineville seeks a manager to oversee operations and ensure high-quality patient care. Key responsibilities include supervising non-physician staff, ensuring compliance with regulations, and managing clinic resources. The ideal candidate should possess a preferred bachelor's degree and have supervisory experience in a medical office. The position offers a collaborative environment with flexibility, aligning with company values for patient satisfaction.

Qualifications

• Bachelor’s degree preferred.
• Minimum of two years experience in a supervisory role in a medical office.
• Ability to deliver high levels of customer service.

Responsibilities

• Manage operations for an urgent care clinic.
• Supervise and evaluate non-provider staff.
• Ensure quality of patient care and compliance with regulations.

Skills

Computer proficiency

Customer service

Communication skills

Education

Bachelor’s degree preferred

Job description

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Computer proficiency
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred