Center Administrator

American Family Care Thornton; Thornton (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Retirement benefits

Employee referral incentives

Great small business work environment

Flexible scheduling

Additional perks!

Job summary

American Family Care is seeking a Clinic Operations Supervisor to manage non-physician staff at a Thornton urgent care location and ensure high-quality patient care. The role includes recruiting, onboarding, and coaching front office staff and coordinating with the Medical Director.

The position emphasizes compliance with policies and regulations, maintaining facility standards, and driving staff performance and patient satisfaction across the franchise location.

Qualifications

• Bachelor’s degree preferred.
• Experience supervising medical office staff is preferred.
• Strong written and verbal communication skills and consultative approach.
• Understanding of compliance and regulatory guidelines is required.
• Ability to deliver high levels of customer service and achieve customer satisfaction.

Responsibilities

• Recruit, hire, and onboard front office medical receptionist, medical assistant, x-ray, and other roles.
• Supervise, evaluate, and conduct performance reviews for non-provider staff.
• Coordinate with Medical Director to ensure medical care follows physician instructions and maintains high quality.
• Ensure compliance with company policies, procedures, and state/federal regulations.
• Lead staff meetings, daily huddles, and in-service programs.
• Address patient and staff concerns and monitor patient satisfaction.
• Ensure accurate financial transactions and proper front office procedures.
• Maintain facility cleanliness and stock of medical and janitorial supplies.
• Monitor key performance indicators and implement continual improvement programs.

Skills

Written communications

Verbal communications

Customer service

Regulatory compliance

Education

Bachelor’s degree preferred

Job description

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).