Cemetery Operations Manager | Growth & Team Leadership

Service Corporation International; Santa Ana (CA); Hybrid; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Job summary

Service Corporation International is seeking a location Manager to oversee the daily operations of a Santa Ana cemetery location and its line of business within the funeral home industry. You will drive profitability, staff development, and client satisfaction while achieving annual sales and production targets.

You will lead financial planning, budgeting, and compliance, while mentoring frontline supervisors and coordinating with HR for recruiting and retention.

Qualifications

• Must have a high school diploma or equivalent.
• Mortuary Science or technical schooling is preferred.
• Cemetery license is needed or must be obtainable.
• Minimum five (5) years industry experience with progressively increased responsibilities.
• Minimum two (2) years of experience managing people or projects.
• Budgeting and expense control experience is strongly preferred.

Responsibilities

• Develop annual business plan and budget with financial, production and revenue goals with local leadership.
• Monitor and achieve annual financial goals.
• Approve expenditures and invoices including overtime.
• Manage daily activities to ensure on-time services.
• Ensure location practices comply with federal and state regulations and company policies.
• Set location goals and priorities; communicate strategies to staff.
• Manage frontline supervisors’ responsibilities and accountability.
• Collaborate with local management for resource sharing and improvements.
• Work with Market Leadership and Corporate on product, process, and technology needs.
• Maintain facilities to high standards and budget repairs.

Skills

Financial acumen

Customer service

Interpersonal skills

Evenings/weekends availability

Education

High school diploma or equivalent

Mortuary Science or technical schooling preferred

Cemetery license required or obtainable

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals

• Accountable for monitoring and achieving annual financial goals

• Approve expenditures and invoices including overtime

Operations

• Manage the daily activities ensuring on-time services

• Assure the location’s operating practices comply with applicable federal and state regulations and Company policies

• Establish location goals and priorities

• Effectively present and communicate Company and Market strategies, values, and goals to staff

• Manage frontline supervisor’s responsibilities, expectations, and accountabilities

• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements

• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

• Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

People Development

• Develop a strong, trusting, and reliable team

• Understand team members’ career aspirations and provide assignments to develop skills and or close gaps

• Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration

• Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations

• Collaborate with Human Resources and Market Leadership for recruiting and retention

Other

• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

• Develop and or implement plans to improve customer satisfaction index and on-line community reviews

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent

• Technical schooling diploma or Mortuary Science preferred

• Cemetery License needed or able to obtain one

Experience

• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities

• Minimum (2) years of experience managing people or projects

• Budgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends

• Financial and business acumen

• Proficient in MS Office suite

• Excellent customer service skills

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Pay:

• $70,664 - $89,232 yearly based on experience

Benefits :

• Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92705

Category (Portal Searching): Operations

Job Location: US-CA - Santa Ana

Job Profile ID: F00273

Time Type: Full time

Location Name: Fairhaven Memorial Park Mortuary Crematory and Flower Shop