Funeral Service Assistant

sci; Santa Ana (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

SCI in Santa Ana, CA is seeking a Funeral Services Assistant to provide clerical and frontline support for funeral operations. You will greet families, answer questions, and help coordinate services while upholding our mission and policies.

This on-site role involves setting up ceremony items, assisting with remains preparation, driving duties when needed, and performing office tasks. A strong customer-service background and proficiency with MS Office are preferred.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or sales preferred.
• Proficient with MS Office and databases.

Responsibilities

• Prepare for services including floral arrangements, chairs, urns, and keepsakes.
• Prepare documents related to services and cremations.
• Assist with remains prep, dressing, lifting, or crematory operation as allowed.
• Answer phones and operate office equipment.
• Run errands for supplies and deliveries.
• Serve as an usher and assist with parking or transport.
• Drive funeral home vehicles for services and family pickups.
• Ensure refreshments are available where permitted.
• Support visitations, memorials and services with setup and arranging items.
• Greet families entering the office and assist with information.

Skills

Verbal and written communication

Customer service

Team player

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

• Education: High school diploma or equivalent
• Experience: Previous customer service and/or sales experience preferred. Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Certification/Licenses: Valid state driver's license with an acceptable driving record required
• Knowledge, Skills and Abilities:
  • High level of compassion and integrity
  • Clear and concise verbal and written communication skills
  • Professional behaviors and team player

Compensation

Salary: $19.00/hr.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92705

Category (Portal Searching): Operations

Job Location: US-CA - Santa Ana