Cemetery Operations Coordinator & Veteran Benefits Liaison

National Cemetery Administration; Honolulu (HI); On-site; USD 54,000 - 66,000; Full time

Job summary

National Cemetery Administration seeks a Cemetery Administration Specialist to oversee interment scheduling, eligibility reviews, and professional family support at national cemeteries. The role requires coordinating with funeral directors, clergy, and staff to ensure respectful, compliant services.

The position emphasizes strong data handling, reporting, and customer service, with duties including outreach, inquiries, and compliance with federal policies.

Qualifications

• Specialized experience and time in grade requirements within 45 days of closing date.
• Ability to type at least 40 words per minute and maintain a valid driver's license.
• Experience using Microsoft Word, Excel, Outlook, and Teams for reporting and records.
• Strong customer service and communication skills for interacting with public and families.

Responsibilities

• Monitor interment scheduling and compliance with NCA standards.
• Coordinate interment, inurnment, and memorial services with funeral homes and families.
• Explain burial benefits and cemetery policies to visitors and veterans’ families.
• Provide tours, assist with pre-need and burial documentation, and respond to inquiries.

Skills

Data gathering

Meeting coordination

Filing systems management

Microsoft Word

Microsoft Excel

Outlook

Teams

Typing 40 wpm

Customer service

Communication

Education

Bachelor's degree with SAA or 1 year graduate education

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

National Cemetery Administration seeks a Cemetery Administration Specialist to oversee interment scheduling, eligibility reviews, and professional family support at national cemeteries. The role requires coordinating with funeral directors, clergy, and staff to ensure respectful, compliant services.

The position emphasizes strong data handling, reporting, and customer service, with duties including outreach, inquiries, and compliance with federal policies.