Program Support Assistant

National Cemetery Administration; Bourne (MA); On-site; USD 57,000 - 74,000; Full time

Job summary

Massachusetts National Cemetery in Bourne, MA seeks a Program Support Assistant to provide clerical support in the cemetery office and assist with cemetery operations and information services for families and veterans.

The role includes budget preparation, timekeeping, and serving as a point of contact for funeral directors and visitors. Working hours are Monday–Friday 7:30am–4:00pm, with occasional weekends and overtime as required.

Qualifications

• No educational substitution at this grade level.

Responsibilities

• Provides specialized and general clerical assistance in the Massachusetts National Cemetery office.
• Performs general clerical tasks such as copying, filing, storing stock items, and preparing documents.
• Assists in budget preparation and management.
• Serves as purchase card holder and timekeeper; interacts with funeral directors and families.
• Assists visitors with gravesite and marker information; helps locate loved ones' gravesites.
• Maintains traffic control, directs funeral corteges, and assists families at committal services.
• Provides veteran burial benefit information and conducts public outreach as needed.
• Work schedule: Monday–Friday 7:30am–4:00pm; may include weekends; overtime possible.

Education

No educational substitution at this grade level

Job description

• Hiring Agency: National Cemetery Administration
• Department: Department of Veterans Affairs

This position is located at the Massachusetts National Cemetery in Bourne, Massachusetts.

Key Responsibilities

Provides specialized and general clerical assistance to the office of the Massachusetts National Cemetery. Performs general clerical support in office with copying, filing, storing stock items. Assignments can vary involving routine and non-routine office functions such as preparing documents and correspondence, sorting, copying, and filing. Prepares reports for Cemetery Administrators use. Assist in budget preparation and management.

Serves as purchase card holder and time keeper. Represents the Massachusetts National Cemetery meeting funeral directors, families and honor guard members who are attending committal services or burials at the Cemetery. Provides information to bereaved family members concerning gravesite and marker information. Retrieves gravesite information from the KIOSK or BOSS (electronic burial register) in assisting families locating loved ones' gravesites.

Duties may include but are not limited to: maintaining control of traffic to the cemetery, directing funeral corteges so as to keep all family members together, accompanying families to committal shelters and gravesites, providing veteran burial benefit information to family members and visitors, answering general questions of family and visitors, assisting visitors and family members locating gravesites. Performs public outreach as needed.

Work schedule: Required to work Monday through Friday, 7:30am - 4:00pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year.

Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: Not Available Telework: Not Available Remote/Virtual: This is not a virtual or remote position. Position Description Title/PD#:Program Support Assistant / PD295730 The full performance level of this position is GS- 07.

Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with National Cemetery Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $57150 – $74297/yr.

What is the application deadline?

Applications close on 2026-11-06.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.