Cemetery Family Services Advisor

New Cathedral Cemetery Company; Baltimore (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life and disability insurance

403(b) plan with employer contribution

Paid holidays

Paid sick and vacation leave

Job summary

New Cathedral Cemetery Company in Baltimore is seeking a Family Service Counselor who builds rapport with clients and families, delivers exceptional service, and educates them on offerings such as monuments, cemetery lots, and memorial products. The role requires strong communication, organizational skills, and the ability to work M-F 8:30–4, with occasional Saturdays.

Responsibilities include client consultations, cemetery tours, sales presentations, and handling inquiries to support daily

Qualifications

• Requires 3+ years in face-to-face customer sales.
• Strong written and verbal communication skills.
• Compassion for families served by the ministry.
• Proficient with Excel and Word for reporting.
• Valid driver's license required.

Responsibilities

• Provide face-to-face client consultations and meetings.
• Deliver personalized service and help generate revenue.
• Answer questions using active listening and collaboration.
• Give tours of cemetery grounds.
• Present cemetery offerings and memorial options.

Skills

Face-to-face sales

Communication

Multitasking

Listening & empathy

Client service

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Job description

New Cathedral Cemetery Company in Baltimore is seeking a Family Service Counselor who builds rapport with clients and families, delivers exceptional service, and educates them on offerings such as monuments, cemetery lots, and memorial products. The role requires strong communication, organizational skills, and the ability to work M-F 8:30–4, with occasional Saturdays.

Responsibilities include client consultations, cemetery tours, sales presentations, and handling inquiries to support daily