Cement Sales & Customer Support Specialist — Logistics

Ozinga Bros, Inc.; Lansing (IL); On-site; USD 36,000 - 44,000; Full time

Job summary

Ozinga Bros, Inc. is seeking a Customer and Sales Support Specialist to back multiple cement-group departments in Lansing, IL. The role interfaces with Sales, Billing, Logistics, and Operations to ensure pricing accuracy, freight reliability, and timely customer commitments.

Key duties include price entry, freight coordination, Salesforce management, and proactive customer communication. On-site presence is required; strong Excel/Office and logistics knowledge are valued.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in logistics, business, or a related field preferred.
• Working knowledge of pricing, freight, logistics, or construction materials preferred.

Responsibilities

• Assist with price entry, quote preparation, and pricing documentation.
• Coordinate freight considerations as part of bid and quote development.
• Help manage Salesforce opportunities, quotes, customer information, and related sales activity when Market Managers are customer-facing.
• Provide timely internal follow-up on customer needs, project requirements, and commercial commitments.
• Support communication between the sales team and internal departments to keep customer commitments moving forward.
• Respond to requests from internal and external customers about pricing concerns, ticket issues, and invoice and ticket requests.
• Coordinate between Sales, Operations, Logistics, and Dispatch to resolve any issues with customer orders or tickets.
• Accept Sales Tax Exempt Certificates, review for accuracy, and code order and customer accounts correctly.
• Support Market Managers with customer communication related to payment status, billing questions, and account maintenance.
• Coordinate freight solutions across truck, rail, and barge to support reliable and competitive project execution.
• Help resolve on-site, in-transit, or scheduling issues that may impact customer service.
• Maintain carrier information within Apex to support compliant and dependable freight execution.
• Provide freight cost, timing, and availability input to support pricing and customer commitments.
• Maintain oversight of barge movements, barge status, and related inventory visibility.
• Provide updates on supply timing, availability, and logistical constraints.
• Support sales planning by communicating supply risks, delays, or timing issues.
• Assist Market Managers in understanding supply timing before customer commitments are finalized.
• Regular attendance and physical presence at work is an essential function of this position.
• Adhere to and champion Ozinga’s values of Service, Learning, and Entrepreneurship.
• Participate in company safety program.
• This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs.

Skills

Microsoft Office

Salesforce

Apex

Attention to Detail

Communication Skills

Organizational Skills

Team Player

Education

High School Diploma

Associate or Bachelor’s in logistics or business

Tools

Salesforce

Job description

Ozinga Bros, Inc. is seeking a Customer and Sales Support Specialist to back multiple cement-group departments in Lansing, IL. The role interfaces with Sales, Billing, Logistics, and Operations to ensure pricing accuracy, freight reliability, and timely customer commitments.

Key duties include price entry, freight coordination, Salesforce management, and proactive customer communication. On-site presence is required; strong Excel/Office and logistics knowledge are valued.