Cell Therapy Account Manager, Raleigh/Durham

Bristol Myers Squibb EU Policy; Durham (NC); On-site; USD 171,000 - 208,000; Full time

Job summary

Bristol Myers Squibb is seeking a Field-Based Senior Account Manager to drive cellular therapy launches in the Raleigh/Durham area. You will cultivate key relationships across large accounts, coordinate cross-functional teams, and develop tailored account plans to meet patient needs.

You will travel up to 50% to support customers, maintain disease- and product-specific knowledge, and ensure compliant, high-quality customer experiences as part of a dynamic, purpose-driven team focused on

Qualifications

• 7+ years in sales, marketing, and/or commercial roles.
• 5+ years in Hematology/Oncology.
• Strong account management and stakeholder engagement.
• Customer service oriented with reliable follow-up.
• Ability to travel up to 50%.
• Bachelor’s degree or equivalent.

Responsibilities

• Assess, cultivate, and manage customer relationships across a broad set of stakeholders within assigned accounts to achieve commercial objectives for cellular therapy launches.
• Develop customized site-specific account plans coordinating deployment of resources to meet customer needs and deliver differentiated customer experience.
• Serve as main point of contact for designated accounts and collaborate with cross-functional partners to streamline interface between account stakeholders and field teams.
• Navigate complex account environments and address needs of stakeholders at all levels with effective solutions.
• Collaborate with cross-functional partners to refer appropriate patients to treatment centers.
• Maintain and develop disease- and product-specific knowledge continuously.

Skills

Sales leadership

Hematology/Oncology

Key account management

Customer service

Cross-functional collaboration

Communication skills

Education

Bachelor's Degree or equivalent

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

BMS is making a commitment to become a world leader in cellular therapy. Cellular therapy represents a significant advancement in the treatment of hematologic malignancies. BMS will leverage its unique capabilities, building from over 20 years of involvement in cell therapy and strategic collaborations.

Key Relationships

Reports to: Area Business Manager, U.S. Cell Therapy National Account Management

The position is field based, covering Raleigh/Durham.

Key Responsibilities

• Responsible for assessing, cultivating, and managing customer relationships across a broad set of stakeholders within assigned accounts to ensure achievement of commercial objectives for the launches in cellular therapy.
• Responsible for the development of a customized site‑specific account plan coordinating the deployment of resources to meet the customer needs and ensure a seamless and differentiated customer experience.
• Serve as the main point of contact for designated accounts and collaborate with cross‑functional partners to create a streamlined, organized interface between account stakeholders and all field facing colleagues.
• Navigate complex account environments and understand the needs/issues of account stakeholders at all levels and drive to solutions that address the needs.
• Collaborate and communicate regularly with cross‑functional partners to support the referral of appropriate patients to the treatment centers.
• Maintain and continuously develop both disease and product specific knowledge.
• Actively gains customer insights and provides timely feedback to cross‑functional partners and Area Business Manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues and business opportunities and risks.
• Ensure compliance with all laws, regulations and policies that govern the conduct of cell therapy activities.
• This position requires the ability to drive within their assigned territory by automobile (and in some territories to travel by airplane).

Qualifications & Experience Required

• 7+ years of sales experience, marketing, and/or commercial experience required with 5+ years in Hematology/Oncology
• Key account management strategy – experience working in large, complex accounts, identifying influential stakeholders, and working with them to better serve patients
• Customer service oriented – quick responses, highly reliable, excellent follow up
• Demonstrated ability to effectively partner with leadership and key cross‑functional partners across the internal organization in order to implement key account strategies
• High degree of technical expertise and business acumen
• Strong analytical, consulting, and business planning skills necessary to execute on key strategic imperatives
• Excellent written and verbal communication skills including an effective presentation style to connect with diverse groups of customers
• Thorough understanding of U.S. compliance guidelines
• Ability to work independently and travel as needed (up to 50%)
• Valid driver's license
• Bachelor’s Degree or equivalent

Qualifications & Experience Preferred

• Experience in hospital sales, academic and community setting preferred
• Buy and bill reimbursement experience preferred

Critical Competences for Success

• Results orientation - A result oriented individual, with a participative, high‑energy style, strong personal work ethic, intense focus on results and a bias toward action. Establishes clear expectations, objectives, and priorities. Sets aggressive but achievable goals and consistently delivers. Diligently monitors progress and proactively addresses variances. Highly decisive and action oriented.
• Collaboration skills - A top class team player. Works effectively in a team‑based organization, collaborates cross‑functionally and builds alignment around goals and objectives. Shares, circulates information. Readily builds consensus and achieves agreement on key initiatives and priorities. Will be able to point to previous success maximizing the communication requirements and productivity of a fast‑growing leader company.

Other Personal Characteristics

Integrity - Possesses unquestioned integrity and strong business ethics. Demonstrates a firm commitment to the company’s beliefs, values and organizational goals. Committed to making a positive contribution to the organization. Has the reputation and record of achievement to establish trust and credibility with peers, subordinates, collaboration partners, and external constituents.

Strategic capabilities - Able to devise a long‑term vision, based on a thorough understanding of industry trends and opportunities. Manages an effective planning process. Demonstrates creativity and effectiveness in addressing major strategic challenges.

Analytical and problems solving skills - Adept at using advanced analytical techniques, tools and financial models to assess issues. Able to rapidly identify issues, develop and effectively implement solutions. Demonstrates personal flexibility and adaptability to operate effectively in changing environments and fluid markets.

Communication skills - Excellent communication and interpersonal skills. Effectively leads meetings. Strong presentation skills in both small and large group setting. Excellent listener; seeks broad input and feedback; frequent and effective follow‑up.

Highly intelligent - A focused thinker with superior analytical skills. A quick study in new situations. Strong planning and implementation skills.

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume,

Compensation Overview

Field - United States - US: $171,360 - $207,648

The starting pay range(s) listed above is for full‑time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.