CEC Technician - Fort Worth

Empower Rental Group; Haltom City, Fort Worth (TX, TX); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

Boot Reimbursement Program

401(k) with Company match

Medical Insurance

Vision insurance

Dental Insurance

Health Savings Account (HSA)

Employer-paid basic life insurance

Employee Assistance Program (EAP)

Employer-paid STD

Paid Parental leave

Paid time off and Holiday Pay

Referral program

Retirement plan

Employee Sharing Program

Job summary

Empower Rental Group in Fort Worth, TX is hiring a Customer Equipment Care Technician in a sales-focused, dual-role capacity. You will perform advanced diagnostics and repairs on heavy equipment while actively promoting maintenance and service plans to customers.

The role emphasizes mechanical expertise, strong communication with clients, and a proactive approach to upsell service packages, parts, and care options.

Qualifications

• 5+ years of mechanical experience.
• Extensive diagnostics and repair of heavy equipment.
• High school diploma or equivalent; Associate’s or technical degree preferred.

Responsibilities

• Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using computer analyzers and traditional troubleshooting methods.
• Complete complex repairs to construction, aerial, and earthmoving machinery.
• Conduct detailed inspections to ensure equipment compliance and functionality.
• Serve as a technical resource for customers and promote maintenance packages and services.
• Write and manage purchase orders for parts and materials; maintain safety standards.

Skills

Strong interpersonal skills

Customer-focused

Sales-oriented mindset

Ability to work independently

Education

High school diploma or equivalent

Associate’s or technical degree preferred

Tools

RentalMan

Smart Equip

MS Office

Job description

Job DetailsJob Location: Fort Worth - Haltom City, TX 76117Empower Rental Group is hiring a Customer Equipment Care Technician in Fort Worth, Texas!

Company Benefits

• Weekly Pay
• Boot Reimbursement Program
• 401(k) with Company match
• Medical Insurance
• Vision insurance
• Dental Insurance
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a "buy-up" option
• Employee Assistance Program (EAP)
• Employer-paid STD
• Voluntary Life, Accident, and LTD Disability benefitoptions
• Paid Parental leave
• Paid time off and Holiday Pay
• Referral program
• Retirement plan
• Employee Sharing Program

Summary

The CEC Technician – Sales-Focused plays a critical dual role by performing advanced diagnostics and repairs on heavy equipment while actively promoting and selling maintenance and repair services. This position combines technical expertise with strong interpersonal skills to ensure both operational efficiency and customer satisfaction. Ideal candidates will be mechanically skilled, self-motivated, and comfortable engaging with customers to recommend appropriate service solutions

Responsibilities

Diagnostics and Repair:

• Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using computer analyzers and traditional troubleshooting methods.
• Complete complex repairs to construction, aerial, and earthmoving machinery.
• Conduct detailed inspections to ensure equipment compliance and functionality.

Sales and Customer Communication:

• Serve as a technical resource for customers.
• Communicate with customers regarding diagnostics, repair needs, and recommended service plans.
• Promote maintenance packages, repair services, and parts.
• Upsell and schedule follow-up services.

Operational Support:

• Write and manage purchase orders for repair parts and materials.
• Ensure all service records and contract documentation are properly closed out and cataloged.
• Maintains a safe work environment.
• Performs job functions safely at all times.
• Participates in all safety meetings.
• Communicates all concerns or violations to the appropriate manager(s) immediately.
• Uses the proper Personal Protective Equipment when performing work duties. Employee wears the proper shoes, glasses, gloves, ear protection, etc.
• Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.).
• Disposes of waste properly.
• Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.

Demonstrates behaviors always aligned with Company’s Core Values.

Continuous Improvement

• Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.

• Perform other related duties as assigned.

Qualifications

• Basic understanding of industry-central software(s) (RentalMan, Smart Equip, MS Office (excel))
• Strong understanding of hydraulic, powertrain, and electrical systems.
• Ability to work independently and maintain high-quality service standards.
• Excellent communication skills with a customer-focused, sales-oriented mindset.
• Valid driver’s license required; CDL is a plus.

Education and Experience

• 5+ years of mechanical experience
• Extensive experience in diagnostics and repair of heavy equipment.
• High school diploma or equivalent; Associate’s or technical degree preferred.

Physical Requirements

• Ability to lift and move heavy components and tools up to 50 lbs.
• Ability to work outdoors and in various field environments.
• Manual dexterity and physical stamina to work with mechanical tools and parts for extended periods.
• Ability to operate service trucks and diagnostic equipment safely.

Licenses and Certification Requirements

• Valid Driver’s License with a clean driving record and the ability to drive Company vehicles per insurance requirements may be required on a case-by-case basis.

Empower Rental Group is an Equal Opportunity Employer

Qualifications