CDS Platform Services Lead, Enterprise IT & Automation

Prattwhitney; Richardson (TX); On-site; USD 163,000 - 221,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Flexible work schedules

Parental leave

Job summary

RTX Corporation is seeking a CDS Platform Services Lead to guide the strategy, delivery, and operation of enterprise platforms. You will lead a team of System Administrators, drive automation, and ensure platforms are reliable, secure, and scalable in a dynamic, high-stakes environment.

You will work across sites with cross-functional teams, define standards and KPIs, manage incidents and changes, and contribute to a modernization roadmap.

Qualifications

• Typically requires a University Degree or equivalent experience with 10+ years, or an Advanced Degree with 7+ years.
• Minimum 5 years of IT/infrastructure/platform engineering experience.
• Proven experience leading technical teams and managing enterprise tech services.
• Experience managing production tech platforms and operational services.
• Experience managing technology vendors, budgets, and third-party services.
• Active U.S. government Top SECRET clearance and U.S. citizenship.
• ITIL, SAFe or equivalent certifications.

Responsibilities

• Lead, mentor, and develop a team of System Administrators.
• Collaborate across sites and cross-functional teams to align objectives.
• Set team objectives, priorities, and development plans.
• Foster a culture of accountability, automation, and continuous improvement.
• Oversee day-to-day operations, capacity planning, and prioritization.
• Define service standards, procedures, SLAs, KPIs and metrics.
• Ensure high availability, reliability, and performance of critical platforms.
• Lead incident, problem, change, and service-request management.
• Identify risks and develop mitigation and business-continuity strategies.
• Develop and maintain a modernization roadmap for platforms.
• Drive automation and self-service to reduce manual ops.

Skills

Team leadership

Mentoring

Cross-functional collaboration

Incident management

Change management

Automation

Operational excellence

Vendor management

Education

University degree or equivalent experience

Advanced degree

Tools

Jira

Confluence

ITIL

SAFe Certification

Cloud certification (AWS/Azure/Google)

Job description

RTX Corporation is seeking a CDS Platform Services Lead to guide the strategy, delivery, and operation of enterprise platforms. You will lead a team of System Administrators, drive automation, and ensure platforms are reliable, secure, and scalable in a dynamic, high-stakes environment.

You will work across sites with cross-functional teams, define standards and KPIs, manage incidents and changes, and contribute to a modernization roadmap.