CDS Platform Services Lead

Prattwhitney; Richardson (TX); On-site; USD 163,000 - 221,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Flexible work schedules

Parental leave

Job summary

RTX Corporation is seeking a CDS Platform Services Lead to guide the strategy, delivery, and operation of enterprise platforms. You will lead a team of System Administrators, drive automation, and ensure platforms are reliable, secure, and scalable in a dynamic, high-stakes environment.

You will work across sites with cross-functional teams, define standards and KPIs, manage incidents and changes, and contribute to a modernization roadmap.

Qualifications

• Typically requires a University Degree or equivalent experience with 10+ years, or an Advanced Degree with 7+ years.
• Minimum 5 years of IT/infrastructure/platform engineering experience.
• Proven experience leading technical teams and managing enterprise tech services.
• Experience managing production tech platforms and operational services.
• Experience managing technology vendors, budgets, and third-party services.
• Active U.S. government Top SECRET clearance and U.S. citizenship.
• ITIL, SAFe or equivalent certifications.

Responsibilities

• Lead, mentor, and develop a team of System Administrators.
• Collaborate across sites and cross-functional teams to align objectives.
• Set team objectives, priorities, and development plans.
• Foster a culture of accountability, automation, and continuous improvement.
• Oversee day-to-day operations, capacity planning, and prioritization.
• Define service standards, procedures, SLAs, KPIs and metrics.
• Ensure high availability, reliability, and performance of critical platforms.
• Lead incident, problem, change, and service-request management.
• Identify risks and develop mitigation and business-continuity strategies.
• Develop and maintain a modernization roadmap for platforms.
• Drive automation and self-service to reduce manual ops.

Skills

Team leadership

Mentoring

Cross-functional collaboration

Incident management

Change management

Automation

Operational excellence

Vendor management

Education

University degree or equivalent experience

Advanced degree

Tools

Jira

Confluence

ITIL

SAFe Certification

Cloud certification (AWS/Azure/Google)

Job description

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

Position Overview

RTX is seeking a motivated and experienced CDS Platform Services Lead to join the Classified Digital Services (CDS) Team. The Platform Services Lead is responsible for the strategy, delivery, operation, and continuous improvement of enterprise technology platforms and shared services. This role leads a team of technical professionals and partners closely with cross functional teams to ensure platforms are reliable, secure, scalable, and aligned with organizational objectives.

What You Will Do

• Lead, mentor, and develop a team of high performing System Administrators.
• Proven teamwork and collaboration skills, with experience working across multiple sites and cross-functional teams.
• Establish team objectives, priorities, performance expectations, and professional-development plans.
• Promote a culture of accountability, collaboration, automation, and continuous improvement.
• Manage day-to-day operations, resource capacity and prioritize work across operational and project demands.
• Establish service standards, operational procedures, SLAs, KPIs, and performance metrics.
• Ensure high availability, reliability, scalability, and performance of critical platforms.
• Lead incident, problem, change, and service-request management activities.
• Identify operational risks and develop mitigation and business-continuity strategies.
• Develop and maintain a roadmap for platform modernization and continuous improvement.
• Drive automation, self-service capabilities, standardization, and reduction of manual operational activities.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and a minimum of 10 years of experience, or an Advanced Degree and a minimum of 7 years of experience.
• Minimum 5 years of experience in IT, infrastructure, platform engineering, systems administration, cloud, or related technology functions.
• Minimum 5 years of experience leading technical teams or managing enterprise technology services.
• Minimum 5 years demonstrated experience managing production technology platforms and operational services.
• Minimum 5 years of experience managing technology vendors, budgets, and third-party services.
• Active and transferable U.S. government issued Top SECRET security clearance is required prior to start date.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• Security + Certification, SAFe Certification, or equivalent.

Qualifications We Prefer

• Proficiency with Agile tools such as Atlassian Jira and Confluence to support project management and team collaboration.
• ITIL certification or demonstrated experience applying ITIL practices.
• Cloud certification such as AWS, Azure, or Google Cloud.
• Experience leading cloud migration or platform modernization initiatives.

Work Location

Work Location: Onsite, Please consider the following role type definition as you apply for this role: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.

Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.