IT Service Transition Manager

Prattwhitney; Tewksbury, Sudbury (MA, MA); Hybrid; USD 108,000 - 205,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave

Flexible work schedules

Education assistance

401(k) match

Job summary

RTX Classified Digital Services (CDS) is seeking an IT Service Transition Manager for a hybrid role based in Tewksbury, MA, with possible locations in Richardson, TX or Tucson, AZ. You will plan, coordinate, and execute deployments into production across the CDS environment, ensuring controlled, repeatable changes with minimal impact on business operations.

The role requires a Top Secret clearance, U.S. citizenship, and a proven track record coordinating cross-functional teams, PMO alignment,

Qualifications

• Typically requires a university degree or equivalent experience with 5–8+ years in relevant roles.
• Active DoD Top Secret clearance is required prior to start.
• U.S. citizenship is required for eligibility.

Responsibilities

• Lead CDS deployment activities and align with CDS project portfolio and PMO.
• Oversee deployment plans and tooling.
• Coordinate cutovers and back-out plans.
• Ensure production readiness and post-deployment stability.
• Communicate deployment status, risks, and outcomes to stakeholders.
• Maintain service transition lifecycle readiness.

Skills

Project management

Change management

Stakeholder communication

Education

University degree or equivalent experience

Tools

ITIL Core Certification

Job description

Date Posted: 2026-08-19 Country: United States of America Location: US-MA-TEWKSBURY-TB2 ~ 50 Apple Hill Dr ~ SUDBURY BLDG, Tewksbury Tb2 200 Sudbury Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Top Secret Security Clearance Status: Active and existing security clearance required after day 1

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Classified Digital Services (CDS) team:

Role Overview

The IT Service Transition Manager will plan, coordinate, and execute the deployment of technology changes into production across the CDS enterprise environment. This role will ensure deployments are performed in a controlled, repeatable manner with minimal impact to business operations by collaborating with CDS Process and Service Owners. The Deployment Manager will act as the single point of coordination during production cutovers, ensuring operational readiness, risk mitigation, and clear communication throughout the deployment lifecycle. This role is Hybrid at either our Tewksbury MA, Richardson TX, or Tucson AZ facility. Active and transferable U.S. government issued TOP SECRET security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

What You Will Do

• Lead all CDS service deployment activities, maintaining close alignment with CDS project portfolio activities and the Program Management Office (PMO).
• Oversee deployment plans and tool.
• Coordinate cutovers and back-out plans.
• Ensure successful implementation in the production environment and verifies post deployment stability.
• Partner with CDS Process and Service Owners, and the Service Desk to confirm documentation, support models, monitoring, and escalation paths are in place, and communicate deployment status, risks, and outcomes to technical and business stakeholders.
• Ensure operational readiness and coordination throughout the Service Transition Lifecycle.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.
• Active and transferable U.S. government issued TOP SECRET security clearance is required prior to start date.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Experience with service transition and knowledge management
• Experience with continual service improvement and process improvement methodologies
• Experience with change, config, and release management
• ITIL certification CORE certification

What We Offer

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Work Location: Hybrid - Tewksbury MA, Richardson TX, Tucson AZ, Dulles/MD

Please consider the following role type definition as you apply for this role: Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate as the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.