CDL-B Shuttle Supervisor - 24/7 Ops & Lead Dispatch

ABM industries; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

ABM Industries in New York, NY is seeking an Airport Shuttle Supervisor to coordinate and oversee daily shuttle operations, directing Bus Operators and Fueler/Cleaners. Flexible, 24/7 shifts are required, including overnights and weekends, with mandatory CDL B Passenger Endorsement and prior dispatch/supervisory experience.

The role emphasizes safety, customer satisfaction, training, and leadership, with daily reports and cross-team coordination to ensure reliable service.

Qualifications

• Must have CDL B with Passenger Endorsement.
• Customer Service Experience.
• 1 year of similar work experience.
• Previous dispatch and supervisory experience.
• Must be able to work flexible shifts including overnights and weekends.

Responsibilities

• Conducts quality improvement inspections within assigned areas of responsibility.
• Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
• Assures the highest quality of customer satisfaction.
• Assists with Training and Development
• Provides guidance to Bus Operators and Fueler/Cleaners
• Monitors the rotation of buses in service
• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
• Leads and participates in a team to ensure the successful operation of the shuttle bus service
• Conducts safety observations
• Completes daily operational reports
• Reports performance issues to Management
• Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
• Capable of working various shifts as Operations is 24/7
• Implements corrective action in cases of team member disciplinary issues
• Provides leadership and direction to team members
• Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors
• Provides positive coaching to team members
• Assists with the training of team members
• Oversees the adherence of daily and weekly Bus Operator and Fueler/Cleaner work schedules
• Reports damaged, broken and out of work features/items
• Coordinate scheduling for extra service requests by client
• Oversees and performs additional service requests
• Provides training to all new team members
• Attends and participates in all meeting and training sessions
• Completes time sheets, validates time sheet accuracy, and delivers time sheets to office
• Performs all tasks and duties required of your team
• Assign buses to Bus Operators
• Assign tasks to Fueler/Cleaners
• Complete required reports
• Email communications
• Can be positioned at Dispatch or in the Field
• Miscellaneous duties as assigned
• Ability to work in various weather conditions.

Skills

Customer service

Communication

Job description

ABM Industries in New York, NY is seeking an Airport Shuttle Supervisor to coordinate and oversee daily shuttle operations, directing Bus Operators and Fueler/Cleaners. Flexible, 24/7 shifts are required, including overnights and weekends, with mandatory CDL B Passenger Endorsement and prior dispatch/supervisory experience.

The role emphasizes safety, customer satisfaction, training, and leadership, with daily reports and cross-team coordination to ensure reliable service.