CCTV/Store Detective - Retail

Prosegur; Boston (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Prosegur is seeking a Retail Security Officer to safeguard customers and staff by patrolling and monitoring premises, ensuring a safe shopping environment. The role requires standing, walking, and rapid response to incidents with professional reporting.

Ideal candidates will have a high school diploma and at least one year of security experience in retail, with open availability for all shifts and reliable transportation. Competitive wages and benefits accompany employment.

Qualifications

• High school diploma or GED equivalent.
• Must have one (1) year of experience as a security officer, preferably in a retail setting.
• Must have open availability to work all shifts and schedules.
• Must have reliable transportation.
• Must have good communication skills.
• Ability to sit, stand, or walk for long periods.
• Must be able to walk/run flights of stairs on a daily basis.
• Ability to think clearly during crisis or high‑stress events/periods.
• Must possess high integrity, trust, accountability, and work ethic.
• Effective oral and written communication skills.

Responsibilities

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security/safety of premises
• Circulate among visitors, patrons, and employees to preserve order and protect property against theft, preventing safety hazards and violence
• Enforce rules, regulations, policies, and procedures, and respond to emergency situations requiring security assistance, including evacuation routes
• Report recoveries made via the client's internal system
• Write detailed narrative reports and maintain daily activity reports (DARs)
• Provide assistance to customers, employees, and visitors in a courteous and professional manner
• Monitor for irregular or unusual activity
• Secure facility and designated areas
• Enforce facility and company policies and procedures
• Remain calm and communicate with on-site store detectives, law enforcement, and store leadership, while professionally documenting and escalating incidents.
• Circulate among visitors, patrons, and employees to preserve order and protect property

Skills

Communication skills

Crisis management

Observation skills

Customer service

Education

High School Diploma

Job description

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on‑site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Work for a company where your individual contributions are recognized and rewarded. We are always hiring professionals eager to exceed customer expectations! We’re hiring a reliable, experienced, Retail Security Officer! The person in this position will maintain a safe and secure environment for customers and co-workers by patrolling, monitoring premises, and performing search procedures. All positions require the ability to work retail store business hours. Regular attendance is expected, and schedules will be offered based on the business needs and availability.

Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Pay Rate: $24.00/hr

Schedule:

Responsibilities:

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security/safety of premises
• Circulate among visitors, patrons, and employees to preserve order and protect property against theft, preventing safety hazards and violence
• Enforce rules, regulations, policies, and procedures, and respond to emergency situations requiring security assistance, including evacuation routes
• Report recoveries made via the client's internal system
• Write detailed narrative reports and maintain daily activity reports (DARs)
• Provide assistance to customers, employees, and visitors in a courteous and professional manner
• Monitor for irregular or unusual activity
• Secure facility and designated areas
• Enforce facility and company policies and procedures
• Remain calm and communicate with on-site store detectives, law enforcement, and store leadership, while professionally documenting and escalating incidents.
• Circulate among visitors, patrons, and employees to preserve order and protect property

Qualifications:

• High school diploma or GED equivalent
• Must have one (1) year of experience as a security officer, preferably in a retail setting
• Must have open availability to work all shifts and schedules
• Must have reliable transportation
• Must have good communication skills
• Ability to sit, stand, or walk for long periods
• Must be able to walk/run flights of stairs on a daily basis.
• Ability to think clearly during crisis or high‑stress events/periods
• Must possess high integrity, trust, accountability, and work ethic
• Effective oral and written communication skills

#LW0475B

#NER123

Education Requirements (All)

High School Diploma

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well‑being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Benefits offering vary based on contract/role