CCTV Network Support Technician

Wachter; Lowell (AR); On-site; USD 30,000 - 39,000; Full time

Job summary

Wachter is hiring a CCTV Network Support Technician to provide project management support, technical troubleshooting, and maintenance across customer environments in Bentonville, AR. The role requires hands-on experience with CCTV, IP cameras, network equipment, and VDI, with daily on-site responsibilities and collaboration with Project Managers and Field Technicians.

Ideal candidates will be self-motivated, detail-oriented, and able to read and follow project documentation.

Qualifications

• Experience with Network switch programming.
• IP camera programming experience.
• Operational knowledge of VDI.
• Proficient in network hardware configuration and troubleshooting.
• Strong written and verbal communication; detail-oriented.

Responsibilities

• Support customer-facing projects with Project Managers and Field Technicians.
• Capture and track project data and on-site times.
• Follow project documentation for accurate execution.
• Provide technical service and troubleshooting via phone, chat, email.
• Configure network gear, CCTV systems, and UPS equipment remotely.
• Maintain safety standards and document work thoroughly.

Skills

Network troubleshooting

Project coordination

Communication skills

Attention to detail

VDI knowledge

Scripting/automation

IP camera programming

Hardware configuration

Tools

Service Now

secureCRT

Microsoft Office

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is currently accepting applications for a CCTV Network Support Technician in BENTONVILLE, ARKANSAS. This is an ONSITE TEMP TO POSSIBLE PERM position at our Beau Terre location in Bentonville, AR. Hours will be Monday through Friday 8am-5pm.

This position provides project management and operational support, technical support, troubleshooting, and maintenance for CCTV and video surveillance systems across customer environments. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field.

We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

• Work closely with Project Managers and Field Technicians to support customer-facing projects.
• Capture and track project data, including technician check-in/check-out times, time on site, and work completion documentation.
• Follow project documentation to ensure accurate execution of support requirements.
• Provide technical service and troubleshooting support to field technicians via phone, chat, and emaiL.
• Develop, implement, and improve processes to meet evolving project needs.
• Remotely configure and program network cabling and networking equipment, including hubs, switches, wireless devices, CCTV systems, and UPS equipment.
• Oversee the installation, configuration, maintenance, and troubleshooting of network-connected hardware, software, and peripheral devices.
• Create and execute programs and scripts as needed to support operations and project requirements.
• Remotely configure and verify network settings, port configurations, and device connectivity.
• Assist teams with additional technical support needs as they arise.
• Adhere to all project-specific safety requirements and company safety standards.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Strong attention to detail, organizational, and follow-up skills.
• Efficiently read and decipher manufacturer instructions.
• Experience with Network switch programming.
• IP camera programming experience.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Operational knowledge of Virtual Desktop Infrastructure (VDI)
• Operational knowledge of switch configuration and programming.
• Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
• Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.