CCTV Network Support Technician

Wachter, Inc.; Lowell (AR); On-site; USD 28,000 - 33,000; Full time

Job summary

Wachter, Inc. is seeking a CCTV Network Support Technician for our Beau Terre location in Bentonville, AR. This onsite role is a temp-to-possible-perm position, with hours 8am-5pm, Mon-Fri.

You’ll provide network and CCTV system support across customer environments, collaborating with Project Managers and Field Technicians to keep projects on track. The ideal candidate has experience with CCTV/video surveillance, network programming, VDI, and hardware/software troubleshooting.

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Good attention to detail and organization.
• Ability to read and decipher manufacturer instructions.
• Experience with network switch programming.
• IP camera programming experience.
• Operational knowledge of VDI.
• Operational knowledge of switch configuration and programming.
• CCTV hardware knowledge including analog/IP, switches, wireless, routers, UPS.
• Proficiency with common IT tools (Office, Service Now, secureCRT).

Responsibilities

• Support customer-facing projects with Project Managers and Field Technicians.
• Capture and track project data (check-ins, time on site, completion documents).
• Follow project documentation to ensure accurate execution of requirements.
• Provide technical service and troubleshooting support via phone, chat, and email.
• Develop and improve processes to meet evolving project needs.
• Remotely configure and program networking equipment and CCTV systems.
• Oversee installation, configuration, maintenance, and troubleshooting of networked devices.
• Create and execute scripts to support operations and projects.
• Configure and verify network settings and device connectivity.
• Assist teams with additional technical support needs as they arise.
• Adhere to safety requirements and company standards.

Skills

Communication skills

Problem solving

Attention to detail

Follow-up skills

Network switch programming

IP camera programming

VDI knowledge

Switch configuration

CCTV security tech

MS Office/IT tools

Tools

ServiceNow

secureCRT

Microsoft Office

VDI tools

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is currently accepting applications for a CCTV Network Support Technician in BENTONVILLE, ARKANSAS. This is an ONSITE TEMP TO POSSIBLE PERM position at our Beau Terre location in Bentonville, AR. Hours will be Monday through Friday 8am-5pm.

This position provides project management and operational support, technical support, troubleshooting, and maintenance for CCTV and video surveillance systems across customer environments. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field.

We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

RESPONSIBILITIES:

• Work closely with Project Managers and Field Technicians to support customer-facing projects.
• Capture and track project data, including technician check-in/check-out times, time on site, and work completion documentation.
• Follow project documentation to ensure accurate execution of support requirements.
• Provide technical service and troubleshooting support to field technicians via phone, chat, and emaiL.
• Develop, implement, and improve processes to meet evolving project needs.
• Remotely configure and program network cabling and networking equipment, including hubs, switches, wireless devices, CCTV systems, and UPS equipment.
• Oversee the installation, configuration, maintenance, and troubleshooting of network-connected hardware, software, and peripheral devices.
• Create and execute programs and scripts as needed to support operations and project requirements.
• Remotely configure and verify network settings, port configurations, and device connectivity.
• Assist teams with additional technical support needs as they arise.
• Adhere to all project-specific safety requirements and company safety standards.

REQUIREMENTS:

• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Strong attention to detail, organizational, and follow-up skills.
  Efficiently read and decipher manufacturer instructions.
• Experience with Network switch programming.
• IP camera programming experience.Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Operational knowledge of Virtual Desktop Infrastructure (VDI)
• Operational knowledge of switch configuration and programming.
• Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
• Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

$20 - $24 an hour

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

Follow us on Facebook, Instagram, Twitter, and LinkedIn.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.