CCSE Unit Supervisor I

Texas Health and Human Services; San Antonio (TX); Hybrid; USD 45,000 - 71,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off

Career advancement opportunities

Telework eligibility

Job summary

Texas Health and Human Services Commission (HHSC) is seeking a CCSE Unit Supervisor I in San Antonio, TX. You will lead a CCSE team, manage eligibility processing, and ensure performance targets while coordinating with partners and stakeholders.

The role emphasizes policy interpretation, staff development, and delivering high-quality customer service in a fast-paced environment. Telework may be available, with up to 30% travel.

Qualifications

• Knowledge of Community Care programs and eligibility processes.
• Ability to evaluate case records and communicate findings clearly.
• Proven organizational and time-management skills.
• Experience with Microsoft Office and SharePoint is preferred.

Responsibilities

• Attends regular schedule and performs assigned duties.
• Manages a CCSE unit and supervises staff.
• Analyzes case records and ensures timeliness and accuracy.
• Interprets policies and coordinates service delivery with partners and the public.
• Prepares management reports and maintains confidentiality of information.

Skills

Community Care programs

Interviewing techniques

Disability resources

Problem solving

Communication skills

Case file evaluation

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

SharePoint

Job description

Date: Oct 29, 2026

Location: SAN ANTONIO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: CCSE Unit Supervisor I

Job Title: CCSE Unit Supervisor I

Agency: Health & Human Services Comm

Department: CCSE Region 08 Eligibility Det

Posting Number: 22849

Closing Date: 11/12/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Range: $4,020.33 - $6,335.66

Pay Frequency: Monthly

Salary Group: TEXAS-B-19

Shift: Day

Additional Shift

Telework:

Travel: Up to 30%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: SAN ANTONIO

Job Location Address: 1067 BANDERA RD

Other Locations:

MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858

9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS

SR,OSS,WEPS

Performs highly complex administrative and supervisory eligibility program work. Manages a unit in the Community Care Services Eligibility (CCSE) program. Provides leadership to a team of CCSE staff. Manages program eligibility and enrollment activities to ensure performance targets are met. Researches, investigates, responds and coordinates the resolution of Legislative and Consumer inquiries. Selects, manages and develops staff through conferences, mentoring, training and performance appraisal. Plans, coordinates, and monitors service delivery to ensure effective and efficient program operations. Provides appropriate interpretation of policies, procedures, rules, regulations and standards. Collects, organizes, analyzes, and prepares information and data in response to requests for information, reports, and inquiries. Manages office operations and internal resources effectively. Develops and maintains effective working relationships with management, staff, community partners, and others. Communicates on a complex level with others to resolve problems, provide and exchange information, respond to inquiries, and improve program effectiveness and participate in group and/or community presentations. Completes special assignments and/or reports. Maintains confidentiality of all incoming and outgoing information. Understands and adheres to all HHSC and CCSE policies and procedures. Provides outstanding customer service in person, over the telephone and via e-mail. Maintains a positive and productive attitude while working in a fast-paced environment.

Essential Job Functions

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.


• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.


• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. (30%)


• Reads and evaluates case records to assess the quality of casework and identify training needs. (20%)


• Assigns and supervises the work of others (15%)


• Prepares management reports, analyzes information to keep management informed and responds to issues. (10%)


• Monitors service delivery in assigned area to ensure effective and efficient program operations; consults staff on case issues and conducts unit meetings. (10%)


• Interprets policies, procedures, rules, regulations, or standards to others (for example: to staff, applicants, clients, providers, vendors, the public and community organizations). (5%)


• Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy and meeting program goals and expectations. (5%)


• Develops and maintains working relationships with management, agency staff, community partners, other state agencies, federal agencies, or the public. (5%)

Knowledge Skills Abilities (KSAs)

• Knowledge of Community Care programs.


• Knowledge of interviewing techniques to obtain personal information, to make inquiries and to resolve conflicting statements.


• Knowledge of resources that serve people who are older or have a disability.


• Skill in resolving service delivery problems or staff adjustment problems by appropriately applying policies, procedures, and management practices.


• Ability to present relevant information regarding program objectives and policies to clients, agency staff, and community groups.


• Ability to evaluate case records according to program standards. Ability to organize workload among staff considering capabilities, limitations, organizational structure, and program policy and procedures.


• Ability to plan work in an orderly manner.


• Ability to use automated software (i.e.; Microsoft Office Suite, SharePoint, etc.).


• Ability to understand and implement administrative procedures, interpret rules, regulations, and policies.


• Ability to communicate effectively (verbally and in writing) with a varied audience.


• Ability to assign and monitor the work of others to ensure appropriate and timely response to inquiries, complaints, projects and assignments.


• Ability to establish priorities according to relative importance and deadlines, set goals, and manage time efficiently.


• Ability to establish and maintain effective relationships with consumers, co-workers, contract agency staff and staff from federal and/or state agencies.

Registration, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

• Prefer experience in the Community Care Services department within the last two years.


• Prefer experience supervising, serving as an acting supervisor, and/or experience as a mentor in the CCSE program area.


• Prior supervisory or leadership experience preferred.


• Ability to communicate effectively in writing as demonstrated on the application.


• Application indicates the willingness to travel at least 30% of the time.


• High school diploma or equivalent required.

Additional Information

Must be able to attend training which may require overnight stay. Must be willing to travel as needed. This position is included in a career track series and may be filled at any level within the career track, dependent on the selected applicant’s qualifications as they relate to career track promotion eligibility requirements.

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market

San Antonio