CCSE Program Manager

Health & Human Services Comm; Seville Park Number 1 Colonia (TX); On-site; USD 57,000 - 93,000; Full time

Job summary

Health & Human Services Commission in Texas seeks a Program Manager to oversee the CCSE direct delivery program, lead CCSE supervisors, and coordinate enrollment activities across regions.

The role requires staff development, reporting, policy interpretation, and travel up to 30% to meet service targets; regular hours, not telework.

Qualifications

• Graduation from an accredited four-year college or university preferred.
• Minimum of 2 years’ managerial experience at a supervisor level or above in CCSE required.
• Employment application illustrates effective written communication skills.

Responsibilities

• Provides effective leadership to a team of CCSE direct delivery supervisors and their staff as well as administrative support staff.
• Manages regional program eligibility and enrollment activities to ensure performance targets are met.
• Participates in workgroups, meetings and trainings to include presentations to community partners, internal staff, and others.
• Assists Community Care Services Eligibility Regional Director in administrative activities.
• Ensures timely and effective delivery of services to individuals.

Skills

Staff management

Leadership

Policy interpretation

Data analysis

Communication

Education

Bachelor's degree

Tools

Microsoft SharePoint

Job description

Posting ID22171-Posted10/08/2026-Health & Human Services Comm-CCSE Region 11 Eligibility Det-Community and Social Services-Not Eligible for Telework- Other Locations (1) - Additional Shifts available (1) -c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title: CCSE Program Manager

Job Title: Program Manager

Agency: Health & Human Services Comm

Department: CCSE Region 11 Eligibility Det

Posting Number: 22171

Closing Date: 10/22/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Range: $5,098.66-$8,304.83

Pay Frequency: Monthly

Salary Group: TEXAS-B-23

Shift: Day

Additional Shift: Days (First)

Telework: Not Eligible for Telework

Travel: Up to 40%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: EDINBURG

Job Location Address: 2520 S VETERANS BLVD

Other Locations: Edinburg

MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX,611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Job Description

The Program Manager manages Community Care Services Eligibility (CCSE) direct delivery program activities.

• Provides effective leadership to a team of CCSE direct delivery supervisors and their staff as well as administrative support staff.
• Manages regional program eligibility and enrollment activities to ensure performance targets are met.
• Participates in workgroups, meetings and trainings to include presentations to community partners, internal staff, and others.
• Assists Community Care Services Eligibility Regional Director in administrative activities.
• Ensures timely and effective delivery of services to individuals.

Essential Job Functions

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.

• Prepares management reports and analyzes information to keep management informed.
• Plans, coordinates, and monitors service delivery to ensure effective and efficient program operations.
• Provides appropriate interpretation of policies, procedures, rules, regulations, and standards to regional staff, state office staff, applicants, consumers, providers, vendors, the public, public officials, etc.
• Collects, organizes, analyzes, and prepares information and data in response to requests for information, reports, and inquiries.
• Manages office operations and internal resources effectively.
• Develops and maintains effective working relationships with management, staff, community partners, other state agencies, federal agencies and others.
• Communicates on a complex level with community groups, stakeholders, and private agencies associated with programs and services to resolve problems, provide and exchange information, respond to inquiries, and improve program effectiveness and participates in group and/or community presentations.
• Supports the Regional Director by assisting in management and administrative operations.
• Participates in Disaster Relief activities to include volunteer scheduling and tracking as well as the development and maintenance of regional business continuity plans and procedures.
• Attends work on a regular and predictable schedule in accordance with agency leave policies, adheres to agency work rules and policies, and performs other duties as assigned.

Knowledge Skills Abilities

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals. Prepares management reports; analyzes information to keep management informed; and responds effectively to issues. Coordinates and monitors service delivery to ensure effective and efficient program operations. Knows and interprets policies, procedures, rules, regulations, or standards to others (for example: staff, applicants, individuals, providers, the public, vendors, and public officials). Working knowledge of HHSC eligibility systems such as Microsoft SharePoint and the ability to establish and maintain effective monitoring systems. Develops and maintains working relationships with others (for example: agency staff or representatives of community resources, other state agencies, federal agencies, or the public). Collects, organizes, analyzes, and prepares materials in response to requests for information and reports. Manages office operations and internal resources effectively. Develops and maintains community resources and public relations, which includes representing HHSC on committees and work groups and consulting with public and private agencies to identify and resolve problems and discuss program effectiveness. Responds to and coordinates the resolution of Legislative and individual inquiries and complaints. Skill in the development and maintenance of business continuity plans and procedures.

Registration or Licensure Requirements:

Not Applicable

Initial Selection Criteria

Graduation from an accredited four-year college or university preferred. Minimum of 2 years’ managerial experience at a supervisor level or above in CCSE required. Employment application illustrates effective written communication skills.

Additional Information

This position is only open to current or former CCSE employees. Must be willing to attend training and/or meetings which may require overnight stay. Must be willing to travel up to 30% of the time. Must be willing to work overtime as needed. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Active Duty, Military, Reservists, Guardsmen, and Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Office - Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.