CCS Skills Development and Enhancement Coach

ACC Community Connections, Inc.; Fond du Lac (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

ACC Community Connections, Inc. seeks a CCS Skills Development & Enhancement Coach (SDE Coach) to empower clients with mental health and/or substance use concerns toward independence.

You will work one-on-one, guiding clients to manage health, housing, education, and meaningful work, while helping them engage social and community resources. You will collaborate with the treatment team to ensure the client’s service plan is met with high-quality care and you will adapt to each client’s unique

Qualifications

• Bachelor's degree in Human Services or related field.
• Must complete a minimum of 20 hours of CCS training.
• Must pass criminal and caregiver background check.
• Must have a valid driver's license, insured vehicle, and good driving record.

Responsibilities

• Familiarize self with CCS program regulations and follow guidelines.
• Provide regular client contact to deliver psychosocial services per the service plan.
• Coach clients on soft and hard skills to support recovery and independence.
• Assist with employment readiness, such as hygiene, transportation, and job prep.
• Support wellness through psychoeducation and building natural supports.
• Identify crises and apply appropriate interventions to ensure client safety.
• Collaborate with treatment teams to ensure service plan goals are met.
• Perform other duties as assigned.

Skills

Motivational Interviewing

Crisis prevention

Communication skills

Organizational skills

Policy development

Recovery support knowledge

Education

Bachelor's degree in Human Services or related field

Job description

The CCS program is a voluntary, community-based program that works to help clients with mental health and/or substance use concerns find stability. As a CCS Skills Development & Enhancement Coach (SDE Coach), you aren't just a provider, you are a facilitator of recovery. You will work one-on-one with clients to manage their mental health and/or substance use concerns while helping them navigate the essentials of life - health, housing, education, and meaningful work. Your goal is to empower clients to achieve their highest level of independence and successfully participate in their community.

JOB RESPONSIBILITIES

• Familiarize self with the Comprehensive Community Services program regulations and follow specific guidelines as required for this position.
• Provide regular, timely, and professional contact with clients to provide psychosocial services as identified in the client's service plan. The work is diverse and adapts to the unique needs of every client. Primary focus areas include:
  • Individual Skill Development: Coaching clients on "soft skills" like problem-solving, conflict resolution, and self-regulation, as well as "hard skills" like personal care, financial management, transportation, household organization and accessing/connecting to community resources and services.
  • Employment Support: Providing hands-on assistance with job preparation such as hygiene, transportation, assessments and offering on-site feedback to help clients manage work related symptoms or crises.
  • Wellness & Psychoeducation: Empowering clients with information about their diagnosis and helping them build a natural support system of friends, family, and community resources.
  • Crisis Management: Identifying potential crises and utilizing appropriate interventions to ensure client safety and stability.
  • Collaborative Care: Participating in treatment team meetings and clinical supervision to ensure the client's service plan is being met with the highest quality of care.
• Other duties identified and assigned.

QUALIFICATIONS

Education/Experience:

• Minimum Degree Requirement: Bachelors Degree in Human Services or Related Field.
• Must be able to complete a minimum of 20 hours of Comprehensive Community Services (CCS) training.
• Must be able to pass a criminal and caregiver background check.
• Must have a valid driver's license, insured vehicle, and good driving record as determined by company's insurance carrier.

Skills:

• Have an understanding of various motivational, educational, and cognitive-behavioral strategies to support clients in their recovery
• Possess knowledgeable about crisis prevention, intervention, and resolution techniques and can apply that knowledge appropriately to individuals.
• Utilize Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change.
• Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities.
• Strong communication skills, both verbal and written.
• Advanced organizational skills with the ability to handle multiple assignments.

WORK ENVIRONMENT

This is a community-based role. The position will work in client homes and various community venues. Environments may include exposure to pets, cigarette smoke, and poor state of cleanliness. There is no hand-on care, heavy lifting, excessive standing, or bending.

The SDE is expected to independently manage their own schedule to meet client needs. While hours are typically during the day, occasional weekends or holidays may be required.

Must have the ability to drive a car and be comfortable transporting a client via a company vehicle.

DIRECT REPORTS

The are no direct reports for this position.