CCS Care Coordinator

Jewish Family Services; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Jewish Family Services in Milwaukee, WI seeks a CCS Care Coordinator to advance person-centered supports for individuals in the CCS program. This full-time, on-site role collaborates with participants, families, and providers to ensure timely access to medical, behavioral health, and community resources.

You will document care, participate in interdisciplinary meetings, adjust plans as needs change, and promote continuity of care with trauma-informed, culturally responsive practice.

Qualifications

• Bachelor’s degree in social work or related field, or equivalent experience.
• Experience in social services or behavioral health; CCS or similar programs helpful.
• Detail-oriented with strong confidentiality and organizational skills.
• Ability to work with diverse populations; trauma-informed, culturally responsive.

Responsibilities

• Coordinate comprehensive community services and supports for CCS participants.
• Conduct assessments and develop person-centered service plans.
• Collaborate with participants, families, and providers to ensure appropriate and timely care.
• Maintain accurate documentation and monitor service delivery; adjust plans as needed.
• Advocate for participants to access medical, behavioral health, and community resources.
• Participate in interdisciplinary team meetings and communicate with stakeholders to promote continuity of care.

Skills

Care coordination

Communication skills

Home care knowledge

Social services experience

Record keeping

Time management

Problem solving

Diversity & inclusion

Driver's license

Education

Bachelor’s degree in social work or related field

Tools

Electronic health records (EHR)

Case management software

Job description

Company Description

Jewish Family Services (JFS), founded in 1867, provides comprehensive social services to the broader Milwaukee community, welcoming individuals of all backgrounds. JFS promotes the well-being of individuals, children, families, older adults, and people with developmental disabilities or persistent mental illness through counseling, care management, and supportive programs. Services range from results-oriented therapy for depression, anxiety, and life transitions to senior services that foster independence and stability. JFS is recognized as a top workplace in southeastern Wisconsin and is a partner agency of the Milwaukee Jewish Federation as well as a beneficiary of United Way of Greater Milwaukee and Waukesha County. The organization maintains an active presence on social media to share resources, news, and updates with the community.

Role Description

The CCS Care Coordinator is a full-time, on-site role based in Milwaukee, WI, responsible for coordinating comprehensive community services and supports for individuals in the CCS program. This position involves conducting assessments, developing person-centered service plans, and collaborating with participants, families, and providers to ensure appropriate and timely care. The Care Coordinator monitors service delivery, adjusts plans as needs change, and advocates for participants to access medical, behavioral health, social, and community resources. Daily tasks include maintaining accurate documentation, participating in interdisciplinary team meetings, and communicating regularly with stakeholders to promote continuity of care and positive outcomes. The role requires adherence to agency policies, regulatory standards, and trauma-informed, culturally responsive practice.

Qualifications

• Strong care coordination and case management skills to support individuals with complex needs and connect them to appropriate services.
• Effective communication and customer service skills to build trusting relationships with participants, families, and community partners.
• Knowledge of home care and community-based support services, including the ability to navigate local resources and systems of care.
• Experience working in social services, behavioral health, or related fields; familiarity with CCS or similar programs is beneficial.
• Bachelor’s degree in social work, human services, psychology, or a related discipline, or equivalent combination of education and relevant experience.
• Ability to maintain detailed, confidential records; strong organizational, time management, and problem-solving abilities.
• Commitment to equity, inclusion, and non-discriminatory practices; capacity to work with diverse populations and respect varied cultures and identities.
• Proficiency with basic computer applications and electronic health record or case management systems; valid driver’s license may be required for local travel.