CCR Customer Care Representative

Alpine Specialty Services Inc.; Mountlake Terrace (WA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid training

Bonuses

401(k) match

Employee discount

On-site fitness room

Job summary

Alpine Specialty Services in Mountlake Terrace, WA seeks a Customer Experience and Sales Specialist. You are the first voice customers hear and set the tone for a five-star experience from the very first conversation.

In this on-site role, you answer inbound calls, educate and guide customers, schedule services accurately, and help maintain Alpine's reputation. Training is provided, with clear growth paths and robust benefits.

Qualifications

• Customer-experience-focused individuals who genuinely care.
• Strong communicators who enjoy helping and educating.
• Sales-confident without being pushy.
• Professional, positive, and comfortable with computers.
• Team players ready to grow with a respected company.

Responsibilities

• Answer inbound calls and texts with warmth and professionalism.
• Listen, educate, and guide customers (no pressure sales).
• Schedule services accurately and set clear expectations.
• Be the trusted first impression of Alpine.
• Help protect Alpine's 10,000+ five-star reputation.

Skills

Customer experience oriented

Communication skills

Sales confidence

Computer literacy

Team player

Job description

Dream Job Alert: Customer Experience and Sales Specialist

Build a Meaningful Career with Alpine Specialty Services

Not a call center. No scripts. No bots.

Just real people helping real customers - and loving what they do.

About the Role

As a Customer Experience and Sales Specialist, you're the first voice customers hear and the reason they feel confident choosing Alpine. You set the tone for a five-star experience from the very first conversation.

What You'll Do

• Answer inbound calls and texts with warmth and professionalism


• Listen, educate, and guide customers (no pressure sales)


• Schedule services accurately and set clear expectations


• Be the trusted first impression of Alpine


• Help protect our 10,000+ five-star reputation

Why Alpine?

For 57 years, Alpine Specialty Services has built a reputation for quality, trust, and care. Our Customer Experience and Sales Specialists are the heartbeat of that experience - and we invest in them accordingly.

What We Offer

• $27-$30 per hour total compensation potential


• Paid training at $20 per hour, then $21-$22 per hour base plus bonuses


• Clear paths for growth and advancement


• Medical, dental, and vision insurance


• Paid vacation, holidays, and sick leave


• 401(k) with company match and financial advising


• 50% employee discount on Alpine services


• On-site fitness room

Who We're Looking For

• Customer-experience-focused individuals who genuinely care


• Strong communicators who enjoy helping and educating


• Sales-confident without being pushy


• Professional, positive, and comfortable with computers


• Team players ready to grow with a respected company

Alpine Specialty Services

Always Human. Always Alpine.